At a Glance
- Tasks: Provide software support via phone and email for tax software.
- Company: Join Thomson Reuters, a leader in trusted content and technology.
- Benefits: Flexible work arrangements, mental health days, and comprehensive benefits.
- Other info: Opportunities for career growth and community involvement.
- Why this job: Make a real-world impact while working from home in a supportive environment.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 41850 - 51150 $ per year.
Duties and Responsibilities:
- Provide support to clients by telephone and email for our various tax software.
- Apply company policy and procedures to resolve customer issues.
- Log requests from clients with respect to the issues they encounter.
- Participate in software quality control testing.
- Identify and log issues reported by clients.
- Apply active listening skills to diffuse a potentially tense customer interaction.
- Work will be performed 100% from home.
Required Qualifications:
- Minimum of 1 year of relevant work experience in customer service.
- Bachelor's Degree or equivalent experience.
Assets:
- University degree in taxation or related field (accounting, finance, administration).
- H&R Block tax course graduate.
- Good knowledge of the accounting cycle and/or experience in an accounting office.
- Interest for taxation.
Preferred Qualifications:
- Bilingualism (French and English) is an asset.
- Demonstrated ability to work collaboratively and cross-functionally.
- Strong time management skills and ability to manage multiple priorities.
- Ability to perform well under pressure.
- Good communication (verbal & written).
- Strong problem-solving abilities.
- Ability to generate innovative approaches and solutions to problems.
- Team player with a flexible attitude and approach.
- Willingness to learn additional products and services as needed to meet client demands.
Agent au soutien/Support Agent in Mississauga employer: Thomson Reuters
Thomson Reuters is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to take ownership of their projects and contribute to cutting-edge AI solutions. Located in a vibrant tech hub, the company offers competitive benefits, continuous learning opportunities, and a commitment to employee growth, making it an ideal place for those looking to make a meaningful impact in the field of AI.
We think you need these skills to ace Agent au soutien/Support Agent in Mississauga
Bilingualism (French and English)
Customer Service Skills
Active Listening Skills
Problem-Solving Skills
Communication Skills (verbal & written)
Time Management Skills
Organizational Skills
