Tax Support Agent

Are you passionate about the chance to bring your Tax support experience to a world-class company, with unlimited career growth opportunities? Thomson Reuters is looking to add a self-motivated Tax Support Agent. This is a well-established global team that supports our cutting-edge Tax Products to deliver best-in-class customer experience. The ideal candidate has a combination of problem-solving and good communication skills in English and/or French.

Key Responsibilities

• Provide taxation support to clients by telephone and email for our various tax software for Professionals and Consumers
• Apply active listening skills to diffuse a potentially tense customer interaction.
• Apply company policy and procedures to resolve routine customer issues.
• Log orders from customers who would like to purchase our products.
• Participate in software quality control testing.
• Write standard answers for frequently asked questions (FAQ).
• Determine recurrent issues coming from our different clients and inform the supervisor.

Required Qualifications

• Good knowledge of income tax.
• Demonstrated ability to work collaboratively and cross-functionally.
• Strong time management skills and ability to manage multiple priorities.
• Ability to perform well under pressure.
• Good communication (verbal & written).
• Strong problem-solving abilities, ability to generate innovative approaches and solutions to problems.
• Team player with a flexible attitude and approach.
• Customer service orientation and experience, with proven success in customer support and relationship management.
• Willingness to learn additional products and services as needed to meet client demand.
• Minimum of 1 year of relevant work experience in customer service.
• Bachelor's Degree or equivalent experience.

Assets

• University degree in taxation or related field (accounting, finance, administration).
• H & R Block tax course graduate.
• Good knowledge of the accounting cycle and/or experience in an accounting office.
• Interest for taxation.
• Knowledge of corporate income tax (T2/CO-17) and/or trust (T3/TP-646).

What's in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.