Senior Account Manager in Vancouver

What You'll Be Doing

• Work closely with clients and internal teams to ensure a thorough understanding of the client's business goals and objectives and ensuring that all requirements are met throughout the campaign and content creation process.
• Oversight of multiple campaigns and regular liaising with the team to ensure the progress of each campaign and flagging any suggestions/concerns to the team.
• Stay close to key contacts over email, phone or face-to-face meetings while providing recommendations and identifying new business opportunities at every stage of the campaign.
• Identifying opportunities for organic account growth and building roadmaps for achieving growth results.
• Support producers with managing client requirements, communications and balancing project schedules and budget.
• Act as a leader for social media marketing, content creation, creative ideation whilst contributing to a culture of excellence around creative use of social media in advertising and marketing.
• Ensure project profitability for each outgoing deliverable or retainer.
• Supporting with annual planning sessions with clients to ensure we're acting as a strategic partner with an eye on further business changes and needs.
• Offering support across each client you may work on, ensuring team is supported and delivering exceptional work.
• Provide senior management with reports on performance, team and project status, and upcoming opportunities.
• Monitor capacity of team members and adapt to change, with a close eye of risk assessment and mitigation.
• Regular tracking of team hours through Harvest/Forecast.
• Developing and implementing strategic plans to help grow/mitigate risk on the client.
• Having strategic conversations with clients to ensure we are working on the right work to achieve business results.
• Providing recommendations for ensuring we are maintaining a high standard of client servicing.
• Proactive account planning and working with clients on future scope.

What You'll Bring

• 5+ years of account management and sales experience at a digital agency.
• Knowledge and passion for the social and digital world.
• Paid media experience is considered an asset.
• A proven track record of hitting sales targets and delivering consistent revenue.
• Exceptional organizational skills, able to independently manage multiple campaigns to an extremely high standard, in a fast-paced environment.
• Experience with pitching and selling ideas to clients, and ability to present confidently to stakeholders at all levels of an organization.
• Excellent written and verbal communication skills, with the ability to tailor communications and build relationships with stakeholders at all levels both internally and externally.
• Outstanding leadership skills with a can-do attitude.

Additional Info

• Monday - Thursday in office (Fridays are remote optional).
• Flexible time off, including paid vacation and sick days.
• Consistent culture and team-building events.
• Employee recognition and incentive programs.
• Seasonal celebrations and gatherings throughout the year.
• Office lunches.
• Branded company swag.
• Access to industry events, learning opportunities, and non-profit outreaches.
• Dog-friendly offices.
• Unlimited coffee, drinks, and snacks.
• Flex work and travel options.
• Comprehensive extended health benefits.