At a Glance
- Tasks: Lead kiosk operations, train staff, and ensure excellent customer service during the holiday season.
- Company: Join the welcoming family at Thermea Spa Village Whitby, a unique wellness retreat.
- Benefits: Competitive hourly wage, flexible hours, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact by helping guests find peace and well-being in a beautiful setting.
- Qualifications: Experience in customer service or sales, and strong leadership skills required.
The predicted salary is between 49500 - 60500 $ per year.
Thermea Spa Village Whitby is a wellness village that transforms the spa experience into a peaceful hideaway for guests. We are currently seeking passionate Lead Associates, Sales and Kiosks across multiple sites in the Toronto and Durham Region areas.
What we stand for
Our mission is to give our guests a moment's rest by offering them refuge from the pressures of modern life. Your role as an artisan of our spa village is to cultivate peace. We are a dedicated team that values enthusiasm, helpfulness, conscientiousness, discretion, and respect.
What we need
The Lead Kiosk Associate will be responsible for ensuring the smooth operations of Thermea Spa Village Whitby's temporary kiosks during the holiday season. The main objective is to plan the needs of each location and supply the necessary resources for the kiosk agents responsible for the sale of gift certificates.
What you'll do
- Train and coach kiosk agents;
- Report back to kiosk coordinator and manager regarding staffing and daily kiosk operations;
- Assist with managing unexpected events and emergencies;
- Assist in the management of inventories and orders;
- Act as a resource person for kiosk agents;
- Follow established scripts to respond to guest needs;
- Identify problems and propose solutions;
- Manage the entire sales cycle and assist kiosk agents in their tasks;
- Perform other related tasks.
Profile needed
- College degree in tourism, hospitality, administration, human resource management or relevant experience;
- Experience in customer service or sales is an asset;
- Minimum of one year's experience in leading a team;
- Excellent customer service and problem-solving skills;
- Available and able to travel quickly between kiosk locations;
- Excellent MS Office skills and adept at learning new technologies;
- Excellent verbal and written communication and interpersonal skills;
- Good sense of organization, planning, and monitoring;
- Ability to work under pressure and meet tight deadlines.
When
Full-time – 8-week contract - variable hours (days, evenings, weekends, and holidays). Be available from late October to December 31, 2026.
Compensation
Hourly rate $24.00.
At Thermea Spa Village Whitby, we are committed to fostering an inclusive, accessible environment where all employees and guests feel valued, respected, and supported. Accommodations are available upon request for candidates throughout the hiring process.
Lead Associate in Whitby employer: Thermea
GROUPE NORDIK is an exceptional employer located in Gatineau, QC, offering a dynamic work environment that fosters innovation and collaboration in the tourism sector. With a strong focus on employee growth, you will have access to comprehensive training and development opportunities, alongside a competitive benefits package that supports work-life balance, including potential remote work options. Join a passionate team dedicated to driving market growth and making a meaningful impact in the tourism industry.
