Direct a technical Customer Support team at Clio, combining operational leadership with product expertise. The hybrid model expects local employees to work in office twice weekly.
This Team Leader role focuses on delivering effortless customer experiences and improving customer health across Clio's global support organization. You will manage customer-facing specialists, refine support strategy, and create scalable processes for efficiency and feature adoption. You will also partner with Product, Support, and Customer Success leaders while advocating for customer needs and team impact.
Key Responsibilities:
- Build and manage a high-performing technical support team
- Refine the Global Support Strategy with leadership
- Evaluate performance and deliver direct, actionable feedback
- Drive department-wide innovation and operational improvements
- Share customer insights that shape Product roadmaps
Requirements:
- Five or more years of professional experience
- Three to five years in technical customer-facing operations
- Demonstrated measurable results and organizational impact
- Experience recruiting and hiring exceptional candidates
- Detail orientation and ability to meet bold goals
Bring technical support management, strategic operations, and customer insight to Clio's global legal technology platform.
Technical Customer Support Manager in Toronto employer: Themis Solutions Inc.
Clio is an exceptional employer that prioritizes employee well-being and professional growth, offering a competitive salary and comprehensive benefits including top-tier health insurance and a flexible time-off policy. With a hybrid work environment and a strong commitment to diversity, equity, and inclusion, Clio fosters a collaborative culture where employees can thrive and contribute to meaningful advancements in the legal tech industry. Located in vibrant hubs like Vancouver, Calgary, and Toronto, Clio provides unique opportunities for networking and career development while empowering its team to transform the legal experience for all.
