Lead Clio's Customer Support team through coaching, performance management, and complex problem-solving. This hybrid role serves local Clions in Vancouver, Calgary, Toronto, Dublin, London, New York City, and Sydney.
As Team Leader, you will manage Customer Support Specialists and provide front-line leadership for a technical, customer-facing team. You will develop global support strategy, strengthen operational practices, and help customers adopt Clio products and features. The position combines people leadership with customer escalation management, process design, and cross-functional collaboration.
Key Responsibilities:
- Manage Customer Support Specialists and build high-performing teams
- Coach employees and provide actionable career development feedback
- Establish differentiated service levels and performance targets
- Design scalable processes improving efficiency and product adoption
- Escalate critical customer issues and collaborate with Product
Requirements:
- Five or more years of professional experience
- Three to five years in operations or technical customer-facing roles
- Prior experience building and leading new teams
- Excellent problem-solving, interpersonal, and leadership skills
- SaaS experience or familiarity with the legal industry
Apply your customer support leadership, operational expertise, and coaching skills to Clio's legal technology customer experience.
Customer Support Team Leader in Toronto employer: Themis Solutions Inc.
Clio is an exceptional employer that prioritizes employee well-being and professional growth, offering a competitive salary and comprehensive benefits including top-tier health insurance and a flexible time-off policy. With a hybrid work environment and a strong commitment to diversity, equity, and inclusion, Clio fosters a collaborative culture where employees can thrive and contribute to meaningful advancements in the legal tech industry. Located in vibrant hubs like Vancouver, Calgary, and Toronto, Clio provides unique opportunities for networking and career development while empowering its team to transform the legal experience for all.
