Clio is seeking a Vice President of Global Customer Support to define and lead the multi-year strategy for support across its core platform and Clio Work, a legal AI assistant. You will own end-to-end service globally, report to the SVP of Customer Success, and partner with Product, R&D, Revenue and the executive team to shape the customer experience.
You will lead a 150+ person global organization across five locations, build a culture of continuous improvement, and drive an AI-first support
Global VP of AI-First Customer Support in Ottawa employer: Themis Solutions Inc.
Clio is an exceptional employer that prioritizes employee well-being and professional growth, offering a competitive salary and comprehensive benefits including top-tier health insurance and a flexible time-off policy. With a hybrid work environment and a strong commitment to diversity, equity, and inclusion, Clio fosters a collaborative culture where employees can thrive and contribute to meaningful advancements in the legal tech industry. Located in vibrant hubs like Vancouver, Calgary, and Toronto, Clio provides unique opportunities for networking and career development while empowering its team to transform the legal experience for all.
