At a Glance
- Tasks: Lead global customer support strategy and enhance AI-driven service.
- Company: Clio, a leader in legal tech innovation.
- Benefits: Competitive salary, leadership opportunities, and a dynamic work environment.
- Other info: Join a diverse team dedicated to continuous improvement and innovation.
- Why this job: Shape the future of customer support with AI and make a real impact.
- Qualifications: Proven leadership experience in customer support and strategic planning.
The predicted salary is between 157500 - 192500 $ per year.
Clio is seeking a Vice President of Global Customer Support to define and lead the multi-year strategy for support across its core platform and Clio Work, a legal AI assistant. You will own end-to-end service globally, report to the SVP of Customer Success, and partner with Product, R&D, Revenue and the executive team to shape the customer experience.
You will lead a 150+ person global organization across five locations, build a culture of continuous improvement, and drive an AI-first support.
Global VP of AI-First Customer Support employer: Themis Solutions Inc.
Clio is an exceptional employer that prioritizes employee well-being and professional growth, offering a competitive salary and comprehensive benefits including top-tier health insurance and a flexible time-off policy. With a hybrid work environment and a strong commitment to diversity, equity, and inclusion, Clio fosters a collaborative culture where employees can thrive and contribute to meaningful advancements in the legal tech industry. Located in vibrant hubs like Vancouver, Calgary, and Toronto, Clio provides unique opportunities for networking and career development while empowering its team to transform the legal experience for all.
