At a Glance
- Tasks: Bridge business and tech teams to enhance digital sales platforms.
- Company: Join a leading firm in the insurance and financial services sector.
- Benefits: Competitive salary, flexible work options, and growth opportunities.
- Other info: Collaborative Agile environment with a focus on innovation.
- Why this job: Make an impact by improving customer experiences in digital channels.
- Qualifications: Experience in business systems analysis and digital sales platforms.
The predicted salary is between 81000 - 99000 $ per year.
Position : Techno-Functional Business Systems Analyst
Job Description
Seeking a Techno-Functional Business Systems Analyst (BSA) with strong experience in Digital Channels and Direct Sales Platforms.
The ideal candidate will bridge business and technology teams, gathering requirements, analyzing processes, and supporting the delivery of digital sales and customer-facing solutions.
Key Responsibilities
- Elicit, analyze, and document business and system requirements for digital sales initiatives.
- Work closely with business stakeholders, product owners, UX teams, and technology teams to deliver digital channel enhancements.
- Translate business requirements into functional specifications, user stories, process flows, and acceptance criteria.
- Support end-to-end solution design, testing, implementation, and post-production validation.
- Analyze customer journeys, digital sales funnels, and channel performance opportunities.
- Facilitate stakeholder workshops, requirements sessions, and solution reviews.
- Collaborate with Agile teams throughout the SDLC to ensure successful delivery.
- Required Skills
- Business Systems Analysis experience.
- Strong techno-functional BSA background.
- Experience with Digital Channels, including web, mobile, online customer portals, and digital sales platforms.
- Direct experience supporting Digital Direct Sales Channels within insurance, banking, or financial services.
- Expertise in requirements gathering, process mapping, user stories, and UAT support.
- Strong stakeholder management and communication skills.
- Experience working in Agile/Scrum environments.
- Preferred Qualifications
- Insurance domain experience, preferably Property & Casualty (P&C) or Personal Insurance.
- Experience with customer acquisition, quote-to-bind, policy purchase, or digital onboarding journeys.
- Knowledge of CRM, digital marketing integrations, and customer experience platforms.
- Familiarity with tools such as JIRA, Confluence, Visio, and Azure Dev Ops.
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Techno-Functional Business Systems Analyst in Toronto employer: Themesoft Inc.
Join a dynamic team in Toronto where innovation meets operational excellence! As a Process Engineer with Payment Domain Experience, you'll thrive in a collaborative hybrid work environment that values continuous improvement and professional growth. Our commitment to employee development, coupled with a strong focus on optimizing payment processes, makes us an exceptional employer for those seeking meaningful and rewarding careers in the financial services sector.
