The Travel Corporation in Canada is seeking a Service Performance Leader for its Contact Center. You will coach and develop a high-performing team of agents, drive guest satisfaction, and ensure quality, productivity, and efficiency.
You will rely on operational data, quality insights, and customer feedback to remove barriers and deliver sustainable improvements. Strong leadership, data literacy, and exceptional communication are essential.
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Contact Center Performance Leader & Coach employer: The Travel Corporation
At TTC, we pride ourselves on being an exceptional employer that values every voice and fosters a collaborative work culture. As a Contact Centre Agent – Contiki, you'll enjoy competitive compensation with uncapped incentives, access to professional growth opportunities, and the chance to contribute to meaningful travel experiences. Our hybrid work environment allows for flexibility while ensuring you are part of a passionate team dedicated to enriching lives through unforgettable journeys.
