IT Operations Analyst II in Toronto

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Technology Solutions

Pay Details: $52,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Department Overview: Service Assurance Operations – Host/TDI Operations is a 7/24/365 Service Availability department responsible for providing frontline support and monitoring of the Banks critical batch environment. The primary focus of the team is surveillance of the banking environment, as well as reacting to any/all anomalies that are presented through a variety of monitoring tools: System Automation, IBM personal communications, ServiceNow, Omegamon, Automated Workflow, Control‐M, SharePoint, TotalView, and xMatters.

Host Operations monitors and supports the Information Management System (IMS), Customer Information Control System (CICS), as well as the physical Direct Access Storage Devices (DASDs) and Automated Tape Libraries (ATLs). The successful candidate will work in an area focused on supporting one of the following:

• z/OS Infrastructure monitoring.
• z/OS Batch processing.
• Distributed environment and network monitoring (TD Insurance Operations).
• AS/400 Batch processing.

We are looking for self‐motivated and focused individuals who enjoy a fast paced environment requiring attention to detail.

Incident Management: Effectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholders. Ensure timely notification and escalation of possible or occurring issues/problems, options and recommendations for prompt resolution.

Change Management: Provide effective change management discipline, ensuring stability to the production environment. May perform testing according to test plans, monitor and report on results, and work with others on problem resolution. Support the installation, configuration, upgrade of business applications/systems in coordination with appropriate stakeholders.

The department is 24/7/365, operating 12hr shifts on rotating basis (including holidays), rotating shift hours are 7am to 7pm, and 7pm to 7am. This position will be located at: SOC Datacentre (740 Progress Ave Scarborough, Ontario, Canada M1H 2X3).

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development: If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding: We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process: We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation: Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Our Values: At TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

Our Commitment to Diversity, Equity, and Inclusion: No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Helping to Make an Impact in Communities – TD Ready Commitment: TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative.