Senior District Manager, Mobile Mortgage Specialist in Richmond

This role is eligible for commission based earnings plus base pay earnings based on local minimum wage. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

The Senior District Manager (SDM) is responsible for leading a team of specialized sales professionals. The SDM is focused on talent acquisition of new Specialists, development of retention strategies, performance coaching and managing relationships with our key Branch Banking stakeholders and/or OneTD partnerships.

• CUSTOMER
• Lead and coach the Specialized sales team in applying sales management strategies and in the use of systems/tools
• Recruit, select and retain new and existing Specialists
• Develop new business and build key relationships
• Provide and reinforce sales training and joint field call work
• Find, secure and negotiate mutually profitable customer-centric relationships based on advice, service and sales professionalism
• Help and serve clients, meeting their needs while achieving bank goals and objectives
• Build and maintain relationships and networks to influence and establish competitive advantage

• SHAREHOLDER
• Contribute to the development and implementation of sales strategies to achieve business objectives and sales goals
• Plan and execute business development activities, review and communicate results, and adjust tactics accordingly
• Coach and develop employees to proactively identify customer product and services needs and to deliver on the business sales, advice strategies and individual goals
• Identify and develop relationships with existing customers and external referral sources to generate demand for products/services
• Achieve business objective for Operational Excellence
• Ensure necessary due diligence to support the accuracy of all customer transactions/activities
• Follow and ensure employees understand and apply bank operating policies and procedures
• Keep current on emerging issues, trends and evolving regulatory requirements, assess potential impacts to the Bank, and support the team in staying knowledgeable
• Identify, mitigate and report on risk issues per enterprise policy/guidance and ensure appropriate escalation processes are followed
• Ensure business operations are in compliance with applicable internal and external requirements and appropriate controls/processes are effectively followed and managed
• Lead or contribute to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations
• Ensure key controls and processes are effectively followed and managed
• Oversee or lead the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions/activities as necessary
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Be knowledgeable of and comply with Bank and Industry Codes of Conduct

• EMPLOYEE / TEAM
• Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TD's brand
• Connect the alignment of colleague's contributions with the TD Shared Commitments
• Build and retain an engaged and diverse team where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed, quality (accuracy) and get things done
• Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity
• Recruit, identify strong talent and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome
• Enable colleague growth by encouraging colleague development to achieve career and business objectives
• Enable a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities
• Model sharing of knowledge, information, skills, and subject matter expertise among the team
• Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices
• Enable a high-performance culture by setting team targets and objectives, facilitating ongoing and proactive feedback/coaching
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct

• BREADTH & DEPTH
• Expert level professional role with a focus on providing business development, customer relationship management and/or sales advisory support within their own area of specialty
• Requires an in-depth and advanced understanding of products/services and key competitors
• Identifies referral opportunities across business lines and segments
• Understands the business and technical principles that underpin the design and delivery of the products and services provided
• Possesses a deep/specialized understanding of the business, the competitive landscape and economic/market issues
• May serve as a product or customer segment knowledge resource
• Coordinates the identification, pursuit or management of accounts/opportunities with others while taking a primary role in managing the relationship
• Solves or may lead others to solve complex problems; leads efforts to develop new product and service solutions
• Exercises judgement in planning and developing customized account management processes
• Impacts a range of sales achievement (P&L) of their own team and related teams
• Puts solutions in context when presenting complex alternatives and framing advice
• Work performed under minimal management guidance and supervision
• Identify and leads customer problem resolution

• EXPERIENCE AND / OR EDUCATION
• Undergraduate degree or community college diploma preferred
• Minimum 3-5 years People Management experience
• Product Knowledge in Real Estate Secured Lending (RESL)

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.

Our Total Rewards Package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative.