Senior Manager, Commercial Services in Montréal

Work Location: Saint-Léonard, Quebec, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

This role is responsible for leading a team of Account Managers in structuring credit and managing operations. Provide guidance, leadership, coaching and development to ensure business results and professional/personal development objectives are achieved for the overall group. Manages a book of business in alignment with credit and operational risk policies. The Senior Manager, Commercial Services is accountable for the Unit's growth through strong pipeline management and sales coaching, while delivering a superior customer experience to drive profitable business growth, in line with business strategy.

CUSTOMER

• Leads the execution and achievement of the business customer/partner experience targets by coaching and modelling appropriate behavior and executing on plans to continuously improve customer experience.
• Acting as a part of the team in resolving customer operational and credit issues to deliver a positive customer experience.
• Champion use of sales platform to build a robust understanding of our customer's/target's needs, industries and markets.
• Lead and manage Account Managers in developing creative and competitive solutions that meet all the customers' needs.
• Set service and control standards aligned to overall business objectives and oversee/monitor deliverable and results.
• Develop and maintain relationship with internal and external partners for the purpose of delivering optimal customer service.
• Constantly build knowledge of the market, customers and broader economic factors.
• Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities.
• Primary escalation point for significant sales matters/risk matters/exceptions for Account Managers.
• Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs.
• Enhance TDBG brand by participating in network events.

SHAREHOLDER

• Contribute to the development and implementation of the business plan, goal setting, growth strategies and coaching for the Unit.
• Build new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM) and coach team to do the same.
• Meet or exceed business targets for the Unit.
• Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile.
• Coach team members in assessing credit requests to determine risk and make appropriate recommendations to stakeholders/team members for structuring the credit.
• Ensure team is referring full range of products to existing and new customers, to maximize returns and retention of relationships in line with customer risk profile.
• Ensure all staff are knowledgeable of and operate within the applicable regulatory and compliance guidelines/policies and procedures.

EMPLOYEE / TEAM

• Protect the interests of the organization – identify and manage risks, and escape non-standard, high risk transactions/activities as necessary.
• Ensure employees are knowledgeable and assume responsibility to minimize operational and regulatory risk by complying with Bank and Industry Code of Conduct.
• Understand changing market conditions and remain knowledgeable of relevant industry issues.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
• Cultivate and model the Colleague Promise to support colleague growth, and a culture of care.
• Connect the alignment of colleague's contributions with the TD Shared Commitments.
• Build and retain an engaged and diverse team that embraces diversity of thought, creativity and curiosity.
• Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity.
• Sustain, identify strong talent, recruit and develop a diverse talent pipeline of qualified workforce.
• Enable colleague growth by encouraging colleague development to achieve career and business objectives.
• Foster an environment that promotes sharing of knowledge, information, skills, and subject matter expertise among the team.
• Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices.

BREADTH & DEPTH

• Oversee, lead, and coach a team of Commercial Account Managers while growing talent, developing skills and capabilities to achieve career goals and business results.
• Oversees credit management and sales function for moderate to highly complex commercial accounts.
• Provides coaching, mentorship and guidance within area of expertise.
• Strategic partner to leadership team on the management of the portfolio and unit profitability and accountability.
• Involved in key strategic discussions related to strategic roadmap and or deliverables/frameworks/short to long term goals.
• Set operational team direction and collaborate with others to execute on unit goals.
• Develops and implements new and innovative approaches to the sales process.

EXPERIENCE & EDUCATION

Undergraduate/Graduate degree and/or 10+ years of relevant experience.