Serve TD customers in Montréal as a bilingual Contact Centre Representative, using listening skills and digital systems to provide personalized support. Work 37.5 hours weekly in Personal & Commercial Banking.
This customer service position supports inbound account inquiries and issue resolution. You will recommend TD products or services when appropriate, while delivering trusted advice and meeting customer needs. Ongoing training and coaching support continued development in the role.
Key Responsibilities:
- Provide friendly support using TD products, services, and solutions
- Resolve inquiries at first contact with empathy
- Meet customer experience, advice, quality, compliance, and productivity objectives
- Participate in ongoing training and coaching
Requirements:
- High School Diploma or equivalent
- Bilingual French and English proficiency
- Exceptional listening skills and curiosity about customer needs
- Ability to navigate multiple systems and screens accurately
- Integrity managing sensitive information under compliance guidelines
Bring bilingual communication, customer service, and digital navigation skills to support TD customers through personalized banking assistance.
Bilingual Contact Centre Representative in Montréal employer: The Toronto-Dominion Bank (Canada)
The Toronto-Dominion Bank is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Lead Platform Engineers looking to make a significant impact. With a strong focus on employee growth, the bank offers numerous opportunities for professional development and advancement, alongside competitive benefits that support work-life balance. Located in the vibrant city of Toronto, employees enjoy a dynamic environment that encourages creativity and teamwork while contributing to cutting-edge financial technology solutions.
Contact Details:
The Toronto-Dominion Bank (Canada) Recruitment Team
