Support TD credit card customers from Markham with strong communication and listening skills after completing paid, in-person training.
This full-time Contact Centre Credit Card Representative role serves customers through account inquiries, issue resolution, and product guidance. You will provide advice, recommend TD products or services, and deliver solutions for individual banking needs. The position requires computer navigation, multitasking, and performance against service, quality, compliance, and productivity goals.
Key Responsibilities:
- Assist inbound callers with account inquiries and banking concerns
- Resolve customer issues at the first point of contact
- Recommend TD products and services matching customer needs
- Meet customer experience, advice, quality, and productivity objectives
- Participate in ongoing training and coaching support
Requirements:
- High school diploma or equivalent
- Exceptional communication, listening, and customer support skills
- Ability to navigate systems, applications, and multiple screens
- Digital literacy across smartphones, tablets, laptops, and headsets
- Integrity managing sensitive information under compliance guidelines
Use empathy, consultative advice, and banking knowledge to deliver trusted credit card support for TD customers.
TD Credit Card Contact Centre Representative in Markham employer: The Toronto-Dominion Bank (Canada)
The Toronto-Dominion Bank is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Lead Platform Engineers looking to make a significant impact. With a strong focus on employee growth, the bank offers numerous opportunities for professional development and advancement, alongside competitive benefits that support work-life balance. Located in the vibrant city of Toronto, employees enjoy a dynamic environment that encourages creativity and teamwork while contributing to cutting-edge financial technology solutions.
Contact Details:
The Toronto-Dominion Bank (Canada) Recruitment Team
