At a Glance
- Tasks: Deliver exceptional customer service and process financial transactions with accuracy.
- Company: Join TD Canada Trust, a leading global financial institution.
- Benefits: Competitive pay, health benefits, career development, and a supportive work environment.
- Other info: Dynamic team culture with growth opportunities and ongoing training.
- Why this job: Make a real impact by helping customers and building lasting relationships.
- Qualifications: High school diploma or relevant experience; strong communication and organizational skills.
The predicted salary is between 49500 - 60500 $ per year.
Work Location: New Hamburg, Ontario, Canada
Hours: 15
Line of Business: Personal & Commercial Banking
Pay Details: $22.50 - $28.33 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Department Overview: At TD Canada Trust, we strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.
Job Description:
- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.
Job Requirements:
- High School diploma and/or 1+ years of relevant experience.
- Undergraduate degree or equivalent is an asset.
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
- Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
- A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities.
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.
Our Commitment to Diversity, Equity, and Inclusion: We commit to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.
Customer Experience Associate in Alma employer: The Toronto-Dominion Bank (Canada)
The Toronto-Dominion Bank is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Lead Platform Engineers looking to make a significant impact. With a strong focus on employee growth, the bank offers numerous opportunities for professional development and advancement, alongside competitive benefits that support work-life balance. Located in the vibrant city of Toronto, employees enjoy a dynamic environment that encourages creativity and teamwork while contributing to cutting-edge financial technology solutions.
Contact Details:
The Toronto-Dominion Bank (Canada) Recruitment Team
