Join a results-driven remote team as a Customer Success Sales Manager. Utilize your sales experience to build relationships, retain members, and enhance account value.
In this essential role, you'll combine sales and customer success to onboard new members effectively and ensure their long-term engagement. You will proactively monitor member interactions, mitigate churn, and track important renewal indicators with CRM tools. Your skills in fostering trust and understanding renewal risks will help maximize client retention metrics.
Key Responsibilities:
- Onboard new members within their first week
- Check in proactively on quiet members to mitigate churn
- Track member health and renewal signals in the CRM
- Report on engagement and retention metrics
- Identify account expansion opportunities effectively
Requirements:
- 2+ years of proven sales experience
- Currently based in Canada
- Strong record of driving renewals and retention
- Experience with CRM tools like HubSpot or Salesforce
- Background in coaching or membership programs
Bring your customer-driven approach to enhance member success and engagement as a Customer Success Sales Manager.
Customer Success Sales Manager Remote in Ottawa employer: The TalentHQ
Join a dynamic and supportive online membership community where your role as a Customer Success Sales Manager is pivotal in driving member engagement and retention. With a fully remote work environment, you will enjoy the flexibility of working from anywhere in Canada while being part of a high-impact team dedicated to helping members achieve their goals. We prioritize employee growth and offer opportunities to enhance your skills in sales and customer success, making this an excellent place for those seeking meaningful and rewarding employment.
