Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada's fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Job Requirements
- Valid Class 5 BC Driver's License with a clean driver's abstract (preferred)
- Ability to operate a standard transmission vehicle (preferred)
- Must be eligible to work in Canada - can provide SIN documentation
- Strong customer service experience
- Good working knowledge of hospitality industry principles, methods, practices, and techniques
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Able to effectively communicate both verbally and in writing.
- Ability to stand for long periods, walk frequently and lift/ push heavy luggage
Job Duties
- Assist with guest arrival and departures including transportation of guest luggage, equipment & belongings.
- Greet and communicate with all guests, providing personalized service in a professional manner.
- Be knowledgeable of community and/or resort attractions and events.
- Work closely and professionally with various departments.
- Maintain a clean and organized work environment.
- Ensure public spaces are well presented.
- Respond to guest inquiries, requests & complaints in a prompt & courteous manner.
- Assist other operating departments & teams as required.
- Effectively and professionally communicate with guests via phone, in person and in writing.
- Delivering items to guest rooms and attending to requests.
- Perform all other duties as assigned or needed.
Job Benefits
- Rewards & Recognition
- Team rates from $59 per night, Family & Friends rates too!
- 25% discount at our restaurants for up to 6 people
- Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
- Ongoing Employee events, incentives & recognition
- Growth Opportunities- Career Advancement starts from Within
- Dedicated Training Program
- Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
- Refer a friend or family and earn money!
- Group Life Insurance, Extended Health, Dental, Vision Care!
- Complimentary Stays
- RRSP Matching
- Milestone Rewards
- Tuition Credit Program
