At a Glance
- Tasks: Gather requirements, analyze data, and design solutions for IT infrastructure projects.
- Company: Join Stafford Gray, a leader in public-sector IT services.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Ongoing engagement with excellent career advancement opportunities.
- Why this job: Make a real impact on IT infrastructure while working with cutting-edge technology.
- Qualifications: 5+ years as a Business Analyst with hands-on ServiceNow experience required.
The predicted salary is between 82800 - 101200 $ per year.
Stafford Gray is looking for an experienced Business Systems Analyst to support a public-sector IT Infrastructure Services organization in Southeast Michigan.
You’ll work across the Networking, Server, Workstation Services, Microsoft 365, Vo IP/Telecommunications, and Service Center teams.
You’ll own project assignments from requirements through implementation, so this role suits a self-starter who takes ownership.
This is a hybrid role with a minimum of 2 days per week onsite in the Waterford/Pontiac area.
Remote days follow standard business hours from an adequate home office.
The engagement is ongoing, with a target start in early November.
- What you’ll do
- Gather requirements, analyze data, design solutions, and write technical requirements for infrastructure projects
- Support Service Now integrations, including Asset Management, Inventory Management, CMDB/Discovery, and Webex
- Test and implement technology solutions, and support users through rollout
- Research current systems and create procedures that improve them
- Train and support end users
- Write Requests for Proposals (RFPs) and contract Scopes of Deliverables
- Required
- 5+ years of experience as a Business Analyst or Business Systems Analyst
- Hands-on Service Now experience, specifically integrations or work in Asset Management, Inventory Management, or CMDB/Discovery.
This is a firm requirement. Please don’t apply without it.
- Strong experience with the Microsoft 365 productivity suite
- Data analytics experience
- Ability to be onsite in the Waterford/Pontiac area at least 2 days per week
- Nice to have
- Telecommunications Expense Management (TEM) experience
- Experience writing RFPs, contracts, or scopes of work
- Background supporting infrastructure teams (network, server, endpoint, Vo IP)
- #J-18808-Ljbffr
Business Systems Analyst employer: The Stafford Gray Group
Stafford Gray is an exceptional employer that values innovation and collaboration within the public-sector IT Infrastructure Services sector in Southeast Michigan. With a hybrid work model, employees enjoy the flexibility of remote work while being part of a supportive team that fosters professional growth through hands-on project ownership and continuous learning opportunities. The company’s commitment to employee development and a positive work culture makes it an ideal place for those seeking meaningful and rewarding careers.
