The Salvation Army in Canada seeks an ITSM Analyst to ensure effective ITIL-aligned service management. You will focus on incident and change handling, drive continuous improvement, and coordinate with IT teams to deliver reliable services that support ministry operations.
Applicants should have a university degree in computer/tech, ITIL certification, and 5+ years in ITSM with ServiceNow, plus strong communication and stakeholder management skills.
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ITSM Analyst: Incident & Change Management Expert in Toronto employer: The Salvation Army
The Salvation Army in Calgary is an exceptional employer that fosters a supportive and inclusive work culture, prioritizing employee well-being and professional growth. With flexible multi-site operations, staff have the unique opportunity to engage with diverse communities while making a meaningful impact through innovative social services. Join us to be part of a mission-driven organization that values collaboration, creativity, and excellence in service delivery.
