Chief Technology and Information Officer in Toronto

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

POSITION PURPOSE SUMMARY

The Chief Technology and Information Officer (CTIO) provides enterprise leadership and strategic direction for technology, information systems, data, cybersecurity and digital capabilities across The Salvation Army Canada and Bermuda Territory. As a senior organizational leader, the CTIO ensures technology strategy and investment support The Salvation Army’s mission, strategic priorities and operational needs. The role is accountable for technology, cybersecurity and resilience, enterprise systems, data and digital capability, technology operations, vendor partnerships, financial stewardship and the ongoing development of a high-performing technology function.

Working across a large, geographically dispersed and decentralized organization, the CTIO builds trusted relationships with leaders and stakeholders, balances enterprise consistency with operational realities, and drives technology adoption and organizational efficiencies in a way that reflects The Salvation Army’s mission, values and culture.

ACCOUNTABILITIES

• Mission, Culture and Organizational Leadership
  • Authentically lead in alignment with The Salvation Army’s mission, vision, values, Christian identity and spiritual foundations.
  • Ensure technology strategy, investment and decision-making ultimately enable people, ministry and services to advance the mission.
  • Contribute as an enterprise leader to organizational strategy, priorities and decisions beyond the technology portfolio.
  • Balance enterprise standards and priorities with legitimate operational, geographic and ministry-specific needs.
• Executive and People Leadership
  • Build and lead a high-performing technology leadership team with clear accountability, a service-oriented culture, strong succession and workforce planning.
  • Provide strategic advice to senior leadership, translating complex technology, cybersecurity, data and digital issues into clear organizational choices, risks, opportunities and investment decisions.
  • Lead significant organizational change associated with technology transformation.
  • Model strong stewardship, integrity and accountability in leadership and decision-making.
• Enterprise Technology Strategy
  • Develop and execute a multi-year enterprise technology strategy aligned with organizational priorities and mission.
  • Stabilize and simplify the technology environment.
  • Optimize existing technology platforms and investments before introducing new solutions.
  • Establish technology roadmaps, portfolio governance and prioritization.
• Cybersecurity, Data and Technology Risk
  • Provide executive oversight of cybersecurity, information security, privacy, technology risk and resilience.
  • Ensure appropriate controls, governance and compliance are in place.
  • Maintain effective disaster recovery, business continuity and technology resilience capabilities.
• Technology Operations and Service Delivery
  • Ensure reliable, secure, responsive and cost-effective delivery of enterprise applications, infrastructure, networks, cloud services, end-user technology and service management.
  • Establish service standards, performance measures and continuous improvement practices.
• Financial, Vendor and Investment Stewardship
  • Lead technology operating and capital budgets and multi-year investment planning.
  • Oversee business cases, cost-benefit analysis and benefits realization for significant technology investments.
  • Drive cost effectiveness through technology simplification and optimization.
• Strategic Business Enablement, Data and Artificial Intelligence
  • Connect technology, data and digital priorities directly to organizational strategy.
  • Lead enterprise data strategy, governance, stewardship, quality, analytics and reporting.
  • Establish governance and performance measures that allow senior leaders to monitor technology value.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Demonstrated alignment with and ability to authentically lead within The Salvation Army’s mission, values and Christian foundations.
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Administration, Engineering or a related discipline is required.
• Significant progressive leadership experience in technology, information systems, digital or related discipline.
• Experience leading technology within a large, complex, multi-site and/or geographically dispersed organization.

SKILLS AND LEADERSHIP CAPABILITIES

• Strategic enterprise thinker who connects technology, data and digital priorities to organizational strategy.
• Strong executive judgment with the ability to prioritize competing demands.
• Exceptional relationship builder and influencer.
• Clear and compelling communicator.
• Values-based leader who demonstrates integrity, humility, stewardship and a strong service orientation.

Compensation: The target hiring range for this position is $244,046.40 to $305,052.80 with a maximum of $366,059.20.