At a Glance
- Tasks: Lead technology strategy and innovation to support The Salvation Army's mission.
- Company: Join a 130-year-old organization dedicated to serving communities across Canada and Bermuda.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a diverse team where everyone belongs.
- Why this job: Make a real impact by transforming technology in a values-driven organization.
- Qualifications: Proven leadership in technology and a passion for community service.
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
POSITION PURPOSE SUMMARY
The Chief Technology and Information Officer (CTIO) provides enterprise leadership and strategic direction for technology, information systems, data, cybersecurity and digital capabilities across The Salvation Army Canada and Bermuda Territory. As a senior organizational leader, the CTIO ensures technology strategy and investment support The Salvation Army’s mission, strategic priorities and operational needs. The role is accountable for technology, cybersecurity and resilience, enterprise systems, data and digital capability, technology operations, vendor partnerships, financial stewardship and the ongoing development of a high-performing technology function. Working across a large, geographically dispersed and decentralized organization, the CTIO builds trusted relationships with leaders and stakeholders, balances enterprise consistency with operational realities, and drives technology adoption and organizational efficiencies in a way that reflects The Salvation Army’s mission, values and culture.
Accountabilities
- Mission, Culture and Organizational Leadership
- Authentically lead in alignment with The Salvation Army’s mission, vision, values, Christian identity and spiritual foundations.
- Ensure technology strategy, investment and decision-making ultimately enable people, ministry and services to advance the mission.
- Contribute as an enterprise leader to organizational strategy, priorities and decisions beyond the technology portfolio.
- Balance enterprise standards and priorities with legitimate operational, geographic and ministry-specific needs.
- Executive and People Leadership
- Build and lead a high-performing technology leadership team with clear accountability, a service-oriented culture, strong succession and workforce planning.
- Provide strategic advice to senior leadership, translating complex technology, cybersecurity, data and digital issues into clear organizational choices, risks, opportunities and investment decisions.
- Lead significant organizational change associated with technology transformation.
- Build strong relationships with operational leaders and users to understand needs and continuously improve technology effectiveness.
- Model strong stewardship, integrity and accountability in leadership and decision-making.
- Enterprise Technology Strategy
- Develop and execute a multi-year enterprise technology strategy aligned with organizational priorities and mission.
- Stabilize and simplify the technology environment, strengthening reliability, integration, interoperability and sustainable adoption.
- Optimize existing technology platforms and investments before introducing new solutions.
- Improve connectivity and interoperability between systems to create a more seamless technology and user environment.
- Establish technology roadmaps, portfolio governance and prioritization.
- Lead targeted modernization and transformation where it creates clear organizational value.
- Oversee the technology project and investment portfolio, ensuring appropriate governance, stakeholder engagement and benefits realization.
- Cybersecurity, Data and Technology Risk
- Provide executive oversight of cybersecurity, information security, privacy, technology risk and resilience.
- Ensure appropriate controls, governance and compliance are in place to protect organizational information, systems and technology assets.
- Maintain effective disaster recovery, business continuity and technology resilience capabilities.
- Ensure security, privacy, data protection and risk considerations are embedded in technology investments.
- Technology Operations and Service Delivery
- Ensure reliable, secure, responsive and cost-effective delivery of enterprise applications, infrastructure, networks, cloud services, end-user technology and service management.
- Establish service standards, performance measures and continuous improvement practices.
- Maintain an enterprise technology architecture that supports integration, scalability, security and future organizational requirements.
- Financial, Vendor and Investment Stewardship
- Lead technology operating and capital budgets and multi-year investment planning.
- Oversee business cases, cost-benefit analysis and benefits realization for significant technology investments.
- Establish effective sourcing strategies and lead strategic vendor relationships.
- Drive cost effectiveness through technology simplification and optimization.
- Strategic Business Enablement, Data and Artificial Intelligence
- Connect technology, data and digital priorities directly to organizational strategy.
- Act as an enterprise integrator across ministries, functions and geographies.
- Lead enterprise data strategy, governance, stewardship, quality, analytics and reporting.
- Establish and oversee responsible AI and automation governance.
Education, Experience And Qualifications
- Mission and Organizational Alignment
- Demonstrated alignment with and ability to authentically lead within The Salvation Army’s mission, values and Christian foundations.
- Ability to operate effectively within a large, complex, values-based and decentralized organization.
- Demonstrated commitment to ethical leadership, stewardship, collaboration and service.
- Education And Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Administration, Engineering or a related discipline is required.
- Master’s degree in Business Administration, Technology, Information Systems or a related field may be considered an asset.
- Relevant executive technology, cybersecurity, enterprise architecture, governance or program management certifications may be an asset.
- Experience and Knowledge
- Significant progressive leadership experience in technology, information systems, digital or related discipline.
- Demonstrated success developing and executing enterprise technology strategies.
- Experience leading technology within a large, complex, multi-site and/or geographically dispersed organization.
- Broad executive-level understanding of enterprise applications, infrastructure, cloud, cybersecurity, data, integration, digital capability and technology operations.
- Demonstrated experience overseeing cybersecurity, technology risk, resilience and business continuity.
- Experience with enterprise data governance, analytics and emerging technologies, including artificial intelligence.
- Significant experience managing technology budgets, investment decisions, strategic vendors and major contracts.
- Proven success in building and developing high-performing leadership teams.
- Demonstrated experience leading complex organizational change and influencing senior stakeholders.
Skills And Leadership Capabilities
- Strategic enterprise thinker who connects technology, data and digital priorities to organizational strategy.
- Strong executive judgment with the ability to prioritize competing demands.
- Proven people leader who builds organizational capability and develops senior leaders.
- Exceptional relationship builder and influencer.
- Clear and compelling communicator who translates complex technology issues.
- Strong business, financial and commercial acumen.
- Data-driven and digitally fluent executive.
- Values-based leader who demonstrates integrity, humility, stewardship and a strong service orientation.
- Comfortable with complexity and ambiguity.
Compensation
The target hiring range for this position is $244,046.40 to $305,052.80 with a maximum of $366,059.20. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request.
Chief Technology and Information Officer in Toronto employer: The Salvation Army in Canada
The Salvation Army is an exceptional employer that fosters a supportive and inclusive work culture, where every employee can contribute to meaningful community service. Located in Strathmore, AB, this role as Assistant Store Manager offers competitive compensation, opportunities for professional growth, and the chance to make a positive impact on the lives of those in need. With a commitment to employee development and a mission-driven environment, The Salvation Army ensures that all staff feel valued and empowered in their roles.
Contact Details:
The Salvation Army in Canada Recruitment Team
