At a Glance
- Tasks: Travel to dealerships, provide training, and support for Reynolds and Reynolds software.
- Company: Join a leading tech company focused on customer success and innovation.
- Benefits: Comprehensive benefits, including medical, dental, and a pension plan with company match.
- Other info: Enjoy extensive travel, remote work flexibility, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers transition to cutting-edge technology.
- Qualifications: Outgoing personality, strong communication skills, and a college diploma or university degree.
The predicted salary is between 49500 - 60500 $ per year.
Job Description
As a Customer Training Professional - Traveling Rep you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system.
You will be tasked with providing in-person, on-site training and customer support throughout the process.
Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds).
- Primary Responsibilities
- Virtual weeks (at home office) (15-25% of the time)
- Prepare for upcoming installations utilizing company equipment (15-30%)
- Communicate with internal groups
- Assist with remote training or additional services as needed
- Administrative duties like submitting reports, and sending weekly updates
- Travel to dealership sites individually and with a team (75-85% of the time)
- Meet with dealership management to understand their business needs
- Configure solutions and training based on business needs
- Provide training and support of software to customer personnel
- Troubleshoot customer issues, diagnose, resolve and/or elevate problems
- Monitor individual work load and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth and development
- Working Conditions
- Driving company vehicles on a daily basis, and occasional airfare travel – sitting on average 1-4 hours
- Presenting. which requires the ability to stand, sit, and use a pointer
- On-site visits require frequent standing up to 8 hours a day assisting the customer; bending and squatting to connect equipment; climbing customer stairs; lifting arms to reach servers or other office area shelving
- Packing, lifting and carrying personal luggage up to 50 lbs (discretionary) 15 minutes-1 hour a day
- Require to look at a computer screen for up to 8 hours a day with the possibility of typing up to 6 hours a day
- Training
Training includes department observations, classroom instruction, and on-the-job training with a mentor.
Classroom instruction includes product training as well as automotive dealership operations.
You will assist experienced representatives with customer set-up and implementation.
In addition, you will have the opportunity to see Reynolds’ solutions “in action” by visiting car dealerships that already utilize our solutions on a daily basis.
Requirements
- Ability to travel 80% of the time
- Ability to travel to the United States for training when deemed appropriate
- Ability to multitask in a fast-paced environment
- Outgoing, friendly personality
- Strong written and verbal communication skills
- Ability to problem solve and train customers on software products
- College diploma or University degree required
- Exceptional communication and organizational skills
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, and life insurance
- Pension plan (100% company match up to 6%)
- Company car for business and personal use
- Working remotely with a laptop, and other provided home office equipment
- Professional development and training
- Promotion from within
- Paid vacation and sick days
- Referral bonuses
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Ability to travel 80% of the time.
Ability to travel to the United States for training when deemed appropriate.
Ability to multitask in a fast-paced environment.
Outgoing, friendly personality.
Strong written and verbal communication skills.
Ability to problem solve and train customers on software products.
College diploma or University degree required.
- Exceptional communication and organizational skills
- #J-18808-Ljbffr
Customer Training Professional – Calgary, AB employer: The Reynolds and Reynolds Company
Reynolds et Reynolds ltée est un employeur de choix, offrant un environnement de travail dynamique et inclusif qui favorise l'équilibre entre vie professionnelle et vie personnelle. Avec des opportunités de développement professionnel à travers notre Université interne, ainsi qu'une gamme complète d'avantages sociaux, y compris un véhicule de fonction et un régime de retraite généreux, nous nous engageons à soutenir la croissance de nos employés tout en leur permettant de réussir dans le secteur automobile. De plus, notre culture d'entreprise valorise la collaboration et l'innovation, faisant de nous un lieu idéal pour les professionnels de vente passionnés et motivés.
Contact Details:
The Reynolds and Reynolds Company Recruitment Team
