At a Glance
- Tasks: Lead innovative tech solutions for healthcare, enhancing Microsoft 365 and AI technologies.
- Company: The Ottawa Hospital, a leading multi-campus healthcare provider in Canada.
- Benefits: Attractive salary, pension plan, health resources, and professional development opportunities.
- Other info: Inclusive workplace committed to personal growth and community health improvement.
- Why this job: Make a real impact on community health with cutting-edge technology in a supportive environment.
- Qualifications: 5+ years in IT client service, leadership experience, and knowledge of healthcare systems.
The predicted salary is between 128971 - 156909 $ per year.
About The Ottawa Hospital
The Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi‑campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. We are committed to reshaping the future of healthcare for our community while fostering innovation and compassion in every patient interaction.
This dynamic role is the driving force behind delivering innovative technology solutions to clinicians and staff across all campuses. As the main point of contact for our expanding group of regional partner hospitals, the Manager will champion the adoption of cutting‑edge AI technologies and enhance our shared Microsoft 365 and ServiceNow platforms along with Identity and Access Management services. Key projects involve building new partnerships with regional healthcare organizations, overseeing day‑to‑day departmental operations, budgeting, business objectives, workflow operations, and working with leadership to improve service delivery.
What You Will Bring
- Three (3) year Community College Diploma or a Four (4) year Undergraduate Degree in a related field
- Minimum of five (5) years of experience in an IT client service environment
- Progressive leadership experience
- Management training and experience in operations management
- Understanding of IT infrastructure, systems and networks
- Experience in leading and motivating a team of IT support or service delivery professionals
- Planning, organizing, and managing IT service delivery projects
- Proven track record of managing client relations and IT service delivery
- Knowledge of hospital administration policies and procedures and human and financial resources
- Microsoft Modern Work experience including Microsoft 365 Certified certifications
You Will Stand Out With
- Project management experience and certifications (e.g., PMP, PRINCE2)
- Cybersecurity experience and certifications (e.g., Security+, CISSP)
- Organization change management experience and certifications (e.g., PROSCI)
- Experience working in the hospital (preferred) or healthcare sector in Ontario
What You Can Expect From Us
We are committed to providing a healthy, safe, and inclusive work environment for everyone. We offer an attractive and equitable compensation package, a Defined Benefit Pension (DBP) plan, insurance protection, discounts on a variety of products and services, and health and wellness resources. Opportunities for personal and professional development are available through our in‑house Learning and Leadership Development team to help align your goals with your career objectives.
If you are passionate about what you do, motivated by improving the health of the community, excited by leading‑edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an online application for JO ID 108850 by visiting Career Opportunities. We thank all those who apply, but only those selected for further consideration will be contacted. The Ottawa Hospital is an equal‑opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact HRSupport@toh.ca.
Manager, Digital Collaboration employer: The Ottawa Hospital
The Ottawa Hospital is an exceptional employer that prioritizes patient confidentiality and fosters a collaborative healthcare environment. With a strong commitment to employee growth, we offer comprehensive training programs and opportunities for leadership development, ensuring our staff are equipped to navigate the complexities of privacy legislation. Located in the heart of Ottawa, our organization not only values compliance but also promotes innovative solutions, making it a rewarding place to work for those passionate about making a meaningful impact in healthcare.
