Guest service and sales define this Experience Guide role at The NOW Massage, where you will support boutique operations. Flexible hours include evenings, weekends, and holidays.
The Experience Guide manages guest experiences while selling enhancements, memberships, and gift cards. You will greet guests, book massage appointments, customize services, and handle payments. Strong communication, empathy, and attention to detail support this boutique-facing position.
Key Responsibilities:
- Warmly greet and check in guests
- Educate guests about services, memberships, and retail offerings
- Book, edit, and cancel massage appointments accurately
- Handle payments for services performed
- Resolve guest issues and maintain guest areas
Requirements:
- Sales and service-related experience preferred
- Excellent guest service and communication skills
- Ability to work efficiently and remain detail-oriented
- Friendly, outgoing personality and enthusiasm
- Flexible availability for evenings, weekends, and holidays
Support The NOW Massage guest experience through thoughtful service, appointment coordination, membership sales, and effective boutique operations.
