Director, Registration & Licensee Services in Vancouver

Join a team where you can enjoy work-life balance and do meaningful work. Receive a competitive annual salary of $165,396 to $197,504, plus full benefits. Enjoy a positive work culture that prioritizes diversity, equity, collaboration, and innovation.

About the Law Society of British Columbia: The Law Society ensures the public is well served by legal professionals who are honourable and competent. We regulate the legal profession in BC, protecting the public interest in the administration of justice, by setting and enforcing standards of professional conduct for lawyers. We also bring a voice to issues affecting the justice system and the delivery of legal services. The Law Society of BC is proud to be recognized as one of BC’s Top 100 Employers since 2022. We are an organization that values a positive work culture, and that includes ensuring we are a diverse, equitable, collaborative, and innovative organization both inside and out. We are also passionate about employee development and wellness, and are proud to offer comprehensive benefits and support to our team members.

About the Opportunity: The Law Society is currently seeking a permanent, full-time Director, Registration & Licensee Services to join our team in a hybrid work environment, in Vancouver, B.C. Reporting to the Chief Financial Officer/Senior Director, Trust Regulation, this role leads the Registration & Licensee Services (RLS) department of 14 staff and is accountable for the overall administration of the Law Society's licensing, regulatory, and service operations for over 18,000 lawyers, 700 articled students, and 3,000 law firms.

Key responsibilities include:

• Leading the RLS department, including project and resource planning, priority setting, budget oversight, and policy and process development.
• Hiring, training, mentoring, coaching, and managing the performance of department staff.
• Leading and managing teams responsible for registration and licensure, setting performance targets and taking corrective action as needed.
• Communicating updates and expertise internally and externally, including presenting to the Benchers and liaising with partners.
• Overseeing registration and licensure data tracking, ensuring data integrity and quality.
• Collaborating with other departments to establish consistent interdepartmental policies and procedures.
• Ensuring all RLS processes operate efficiently and in compliance with regulatory requirements.
• Leading the implementation of new policy initiatives, including requirements gathering, business process development, impact analysis, and change management.
• Working with IT to identify system solutions and support the design and testing of new or enhanced functionality.
• Collecting and analyzing data and trends for regular performance reporting.
• Undertaking other duties as required by the Chief Financial Officer/Senior Director, Trust Regulation.

About You: To qualify, you will need a bachelor's degree in business or operations management (or equivalent), supplemented by training in operations management, project management, and business process improvement. A minimum of 10 years of experience in licensing and/or professional regulatory management, ideally including significant volumes of business activity and continuous process improvement, will also be essential. Additionally, the following skills and background will be highly valued:

• Advanced knowledge of Microsoft Office.
• Experience working with databases.
• Ability to design business processes and systems.
• Comfort liaising with IT on technical projects.

As our ideal candidate, you will bring excellent oral and written communication and interpersonal skills, along with strong critical thinking and analytical abilities. You'll also be skilled at managing changing deadlines and priorities, with the sound judgment, adaptability, and collaborative mindset needed to thrive in this role. This is an opportunity for an experienced regulatory operations leader to take ownership of a high-impact department at the heart of BC's legal profession — someone who can balance strategic oversight with hands-on people leadership, and who is ready to shape the systems and processes that safeguard the integrity of licensing for thousands of legal professionals across the province.

About the Benefits: As recognition for all your hard work and determination, you can look forward to an annual salary ranging from $165,396 to $197,504, evaluated on skills and experience, plus the following:

• Extended health benefits, including vision, prescription, and dental coverage.
• Insurance coverage including accidental death and dismemberment, life, and short and long-term disability.
• 4 weeks' vacation to start.
• The Law Society health spending account.
• RRSP matching.
• Join an organization that promotes a healthy work-life balance and a respectful workplace.
• Team and organization social events such as monthly socials, celebrating birthday and service milestones, and annual events including the annual winter party and recognition lunch.

The Law Society of BC is dedicated to promoting equity, diversity, and inclusion in all aspects of our work. We welcome individuals from diverse backgrounds and experiences to contribute to the future of our organization. In accordance with the Law Society of B.C.’s commitment to reconciliation, we seek to create a culturally safe space and to continue further improving relationships with Indigenous peoples.