Turn phone and email enquiries into vacation rental reservations using WebRezPro while welcoming guests on site. Process payments and answer stay-related questions.
Guest Services Agents handle reservations for Vacation Rental Properties through the WebRezPro property management system. The position combines payment processing, guest arrivals, and local area information. You will respond to concerns respectfully, follow company procedures during emergencies, and support office and housekeeping needs.
Key Responsibilities:
- Make vacation rental reservations by phone and email
- Process payments for Vacation Rental Properties stays
- Greet, welcome, and check in arriving guests
- Answer questions about local attractions, activities, and amenities
- Reconcile transactions at the end of each shift
Requirements:
- Use the WebRezPro property management system
- Respond to guest concerns timely and respectfully
- Follow company procedures during on-site emergencies
- Keep the Vacations Office neat and tidy
- Assist the Housekeeping team when needed
Support vacation rental guests through WebRezPro reservations, payment processing, welcoming service, and informed local assistance.
Guest Services Reservations Agent in Canmore employer: The Job Resource Centre
Elk & Owl Mountain Retreats is an exceptional employer located in the stunning Canmore, AB, offering a unique opportunity to lead operations in a family-owned, boutique property management company. With a strong focus on professional development, a supportive work culture, and a commitment to delivering five-star guest experiences, employees can thrive in a dynamic environment that values both personal and professional growth. The company's dedication to maintaining high standards while fostering a warm, community-oriented atmosphere makes it an ideal workplace for those passionate about hospitality and mountain living.
