Guest Services Agents (GSAs) make Vacation Rental Properties reservations by phone and email using the WebRezPro property management system. GSAs process payments for guest stays and greet and check in guests when they arrive on site, answering any questions they may have about their stay and the area.
The duties of this position include, but are not limited to:
- Making reservations using the WebRezPro property management system for vacation rental properties guests; enquiries may be made either by phone or email.
- Processing payments for Vacation Rental Properties stays.
- Greeting, welcoming, and checking in guests as they arrive.
- Responding to general enquiries about the area, local attractions and activities, and amenities in the area.
- Dealing with guests' concerns in a timely, respectful, and appropriate manner.
- Responding to emergencies on site, following company procedures.
- Keeping the Vacations Office neat and tidy.
- Doing a reconciliation at the end of each shift.
- Assisting the Housekeeping team, if and when the need arises.
Guest Services Agent in Canmore employer: The Job Resource Centre
Elk & Owl Mountain Retreats is an exceptional employer located in the stunning Canmore, AB, offering a unique opportunity to lead operations in a family-owned, boutique property management company. With a strong focus on professional development, a supportive work culture, and a commitment to delivering five-star guest experiences, employees can thrive in a dynamic environment that values both personal and professional growth. The company's dedication to maintaining high standards while fostering a warm, community-oriented atmosphere makes it an ideal workplace for those passionate about hospitality and mountain living.
