Become a key player in guest satisfaction as the Assistant Hotel Operations Manager at Sunshine Village in Banff National Park. This role demands leadership in hotel service delivery and operational excellence, ensuring unforgettable experiences for our guests.
Supporting the Hotel Operations Manager, you'll oversee the Sunshine Mountain Lodge departments including Front Desk, Bell Desk, and Housekeeping. This position is crucial for maintaining high standards in service while stepping into managerial duties as needed. Engage with various resort departments to promote exceptional guest experiences and address any concerns promptly.
Key Responsibilities:
- Manage daily hotel operations in the Manager's absence
- Coordinate schedules based on business needs and manage labor costs
- Ensure timely documentation of reports and inspections
- Lead staff training and performance reviews with HR
- Maintain accurate payroll and guest account information
Requirements:
- Proven leadership experience in hotel operations
- Excellent customer service skills and conflict resolution abilities
- Valid driver's license with clean driving record
- Ability to meet physical demands of the role
- Commitment to maintaining confidentiality
Elevate guest experiences at Sunshine Village by combining hospitality expertise with proactive management skills in this dynamic role.
Assistant Hotel Operations Manager - Banff employer: The Job Resource Centre
Elk & Owl Mountain Retreats is an exceptional employer located in the stunning Canmore, AB, offering a unique opportunity to lead operations in a family-owned, boutique property management company. With a strong focus on professional development, a supportive work culture, and a commitment to delivering five-star guest experiences, employees can thrive in a dynamic environment that values both personal and professional growth. The company's dedication to maintaining high standards while fostering a warm, community-oriented atmosphere makes it an ideal workplace for those passionate about hospitality and mountain living.
