At a Glance
- Tasks: Help customers find solutions for their projects and provide excellent service.
- Company: Join The Home Depot, a leader in home improvement.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
- Why this job: Make a real impact by guiding customers and learning new skills.
- Qualifications: Retail or trade experience is a plus; strong communication skills are essential.
The predicted salary is between 14850 - 18150 $ per year.
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you're also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Overview:
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.
Key Responsibilities:
- Ensures Customer Satisfaction
- Following Home Depot's GET Model of customer service including Greeting, Engaging, and Thanking the customer
- Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
- Ask open ended questions about the customer's projects in order to determine their needs and level of expertise
- Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
- Drives Sales
- Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
- Educate customers about the whole project
- Using empowerment program when necessary to satisfy customers
- Execute daily stock maintenance: all products signed, displayed, and clean
- Builds Skills and Knowledge
- Maintain knowledge of all products in department and adjacent departments
- Proactively seek knowledge on all products and services
- Maintains Safety and Security
- Follows all safety policies and procedures, Loss Prevention policies and procedures
Competencies:
- Communicates Effectively
- Customer Focus
Skills:
- Interpersonal Skills
Direct Manager/Direct Reports: Department Supervisor
Travel Requirements: No travel requirements
Physical Requirements: Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
Working Conditions: Working within a flexible schedule that may include evening and weekends. Warehouse environment that can be dusty and noisy. Doors are frequently open, causing drafts and interior temperature changes.
Minimum Education: High School Diploma or equivalent
Minimum Years of Work Experience: 1 to 2 years Retail or Trade experience an asset
Minimum Leadership Experience: NA
Certifications: NA
Other Requirements/Assets: NA
Plumbing And Electrical Associate in Spruce Grove employer: The Home Depot
At The Home Depot Canada, we pride ourselves on fostering a supportive and inclusive work environment where employees are valued and encouraged to grow. As a Data Scientist in our Askuity division located in Toronto, you will have access to comprehensive benefits, merit-based salary increases, and opportunities for professional development while working on impactful projects that drive real-time retail decisions. Join us to be part of a culture that prioritizes innovation, collaboration, and community engagement.
