At a Glance
- Tasks: Analyze and improve social service delivery for Nova Scotians.
- Company: Department of Opportunities and Social Development, Nova Scotia.
- Benefits: Competitive salary, pension plan, health benefits, and career development opportunities.
- Other info: Join a diverse team focused on meaningful change and innovation.
- Why this job: Make a real impact on public services and help vulnerable communities thrive.
- Qualifications: University degree and 6+ years in business analysis or related fields.
The predicted salary is between 8840 - 10411 $ per month.
Department: Opportunities and Social Development
Location: HALIFAX
Type of Employment: Term
Union Status: NSGEU - NSPG
Closing Date: 02-Nov-26 (Applications are accepted until 11:59 PM Atlantic Time)
About Us
At the Department of Opportunities and Social Development (OSD), we provide a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services (ESS), Income Assistance (IA), Supportive Housing and Homelessness, and the Disability Support Program (DSP). We advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure.
About Our Opportunity
As a Senior Business Analyst with the Innovation Team in the Strategic Operations & Innovation division, you will help improve programs and service delivery for clients and staff. This role requires someone who can see the big picture and the details, ask the right questions, create clarity from ambiguity, and help turn ambitious ideas into practical improvements.
In this role, you will:
- Analyze complex service-delivery challenges and identify improvement opportunities.
- Connect client and staff experience, policy, operations, data, technology, and departmental priorities to develop a whole-system view.
- Lead research, current-state analysis, and collaborative discovery with internal and external partners.
- Clarify root causes, challenge assumptions constructively, and establish shared problem definitions.
- Design practical future-state services, processes, policies, and digital solutions.
- Develop business cases, options, and evidence-based recommendations for decision-makers.
- Work with project, product, program, and technology teams to turn recommendations into achievable plans and implemented changes.
- Identify dependencies, risks, and unintended consequences across programs and service channels.
- Define outcomes and measures, using evidence and feedback to refine implemented solutions.
- Mentor analysts and introduce methods, tools, and approaches that strengthen the team’s analytical and delivery capacity.
Qualifications and Experience
We’re seeking a strategic and collaborative professional with experience in both planning and execution of business process improvement and digital transformation. You have a university degree from a recognized school plus at least six (6) years of related experience, or an equivalent combination of education, volunteering, training, and experience.
You also have experience:
- Leading or supporting service redesign, policy development, business process improvement, strategic planning, or digital transformation.
- Conducting analysis and preparing clear deliverables, such as business cases, policy briefs, process maps, service-improvement plans, or outcome-measurement frameworks.
- Managing organizational change and moving complex work from analysis to implementation.
- Building trusted relationships, facilitating collaboration, and influencing decisions through evidence and sound judgement.
- Managing competing priorities and deadlines in a changing environment.
- Using Microsoft 365 and Power Platform tools, including Excel, PowerPoint, Power Automate, Outlook, and SharePoint.
The following are considered assets:
- Certification or training in business analysis, project management, Lean Six Sigma, or change management.
- Experience with service design or human-centred design.
- Knowledge of government processes, regulatory requirements, or departmental programs and services.
- Experience with data visualization, Microsoft Power Apps, Power BI, Power Automate, or the development of artificial intelligence tools to improve business processes.
Working Conditions
This role is based in a comfortable office environment and may require travel to worksite locations. Your normal work week is 35 hours/week, 7 hours/day.
What We Offer
- Ownership of complex initiatives with meaningful, province-wide impact.
- Influence at the intersection of policy, operations, service design, and technology.
- Work across multiple social programs rather than within a narrow functional area.
- A welcoming, multidisciplinary team that values curiosity, thoughtful challenge, collaboration, and implementation.
- Career Development with access to career guidance, tools, resources, and ongoing training.
- Engaging workplace where employees feel valued, respected, connected, and tuned in.
Pay Grade: PR 17 Salary Range: $3,410.48- $4,005.58 Bi-Weekly
Employment Equity Statement: Our goal is to be a diverse workforce that is representative of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from diverse groups.
Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act.
Senior Business Analyst in Halifax employer: The Government of Nova Scotia
The Government of Nova Scotia is an exceptional employer, offering a supportive and engaging workplace where employees are valued and respected. With a strong focus on career development, comprehensive benefits including a Defined Benefit Pension Plan, and a commitment to diversity and inclusion, this role as Director of Financial Advisory Services provides a unique opportunity to lead a dedicated team in shaping the province's financial future while enjoying a dynamic work environment.
Contact Details:
The Government of Nova Scotia Recruitment Team
