Support public inquiries and complaint resolution as an Information and Early Resolution Officer in Halifax, with permanent employment.
The Department of Labour, Skills and Immigration seeks a Clerk 4 to explain legislation and complaint processes. You will process recruiter licence and employer registration applications while supporting audits and early resolution. The position reports to the Manager, Foreign Worker Program.
Key Responsibilities:
- Respond to phone and email inquiries about legislation and complaints
- Process recruiter licence and employer registration applications
- Administer employer self-audits for legislative compliance
- Complete data entry and licensing administration
- Facilitate complaint resolution discussions with involved parties
Requirements:
- High school education plus five years related experience
- Strong interpersonal and communication skills
- Ability to explain complex information clearly
- Experience deescalating frustrated individuals respectfully
- Microsoft Excel and Outlook proficiency
Apply your communication, organization, critical thinking, and problem-solving skills to public service work in Halifax.
Information and Early Resolution Officer in Halifax employer: The Government of Nova Scotia
The Government of Nova Scotia is an exceptional employer, offering a supportive and engaging workplace where employees are valued and respected. With a strong focus on career development, comprehensive benefits including a Defined Benefit Pension Plan, and a commitment to diversity and inclusion, this role as Director of Financial Advisory Services provides a unique opportunity to lead a dedicated team in shaping the province's financial future while enjoying a dynamic work environment.
Contact Details:
The Government of Nova Scotia Recruitment Team
