Elevate residential service operations with The Gentlemen Pros as a Service Manager. Lead a skilled team of plumbing and HVAC professionals to ensure top-notch customer service and operational efficiency.
This hands-on leadership role requires a results-oriented manager with over two years of experience in plumbing or residential services. You'll optimize capacity, manage schedules, and enhance on-time performance while fostering a customer-first culture. Strong communication, problem-solving, and coaching skills are essential to develop and engage your team to meet service standards.
Key Responsibilities:
- Lead and develop a team of plumbing and HVAC technicians
- Oversee daily residential service operations for efficiency
- Collaborate with Dispatch to optimize scheduling and capacity
- Drive key performance indicators and monitor quality standards
- Respond to customer escalations and concerns professionally
Requirements:
- 2+ years of leadership experience in plumbing or home services
- Strong knowledge of residential service operations
- Proven ability to manage and coach service technicians
- Comfortable using CRM and scheduling software
- Valid Class 5 Alberta Driver's Licence required
Become a pivotal leader in maintaining high service standards and client satisfaction at The Gentlemen Pros.
Service Manager at The Gentlemen Pros in Edmonton employer: The Gentlemen Pros
At our Edmonton depot, we pride ourselves on fostering a supportive and dynamic work environment for our Warehouse Labourers. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring that you can advance your career while contributing to a team that values collaboration and efficiency. Enjoy competitive benefits, a commitment to safety, and the chance to make a meaningful impact in the HVAC service industry right here in Edmonton.
