Volunteer Experience · Work Experience · Work & Career
We are hiring a Retail Supervisor for our 114 Avenue Gas Bar & Car Wash site in Fort St. John. The successful candidate will be the first line of leadership, guiding a team of gas bar attendants to deliver a top-quality customer experience.
Who We Are
Fort St. John Co-op is a growing member-owned business with over 70 employees that has proudly served the Peace-Liard region for over 80 years. With a strong foundation in fuel, convenience, and bulk petroleum. We operate with a local focus, guided by our values of Integrity, Commitment, and Responsibility, and our mission to reinvest the Co-op's profits back into our communities.
Key Responsibilities
- Encouraging a top-quality customer experience by coaching and guiding Team Members
- Support training and development of the team to encourage continuous improvement
- Maintaining exceptional site standards
- Guide and enforce Co-op policies and procedures
- Ensure consistent quality and service of product offerings and programs
- Support engagement initiatives, process improvements, and policy updates
Competencies
- Ensures Accountability – Taking responsibility for actions, decisions and outcomes
- Directs Work – Provides instruction and oversight to the team
- Customer Focus – Creating a customer-centric environment that enhances loyalty and retention
Other expected competencies include: Instills Trust, Drives Results, Manages Conflict, and Decision Quality.
Qualifications
- 2+ years of front-line retail or customer service experience
- 1–3 years of leadership experience, or relevant post-secondary equivalency
- Familiarity with BC Employment Standards, Food Safety, and WorkSafeBC legislation
- Strong familiarity with technology, troubleshooting and managing high-pressure environments
- Ability to safely lift 55lbs (20kg) and carry it 100 meters repeatedly
- English proficiency CEFR B2+: meet safety and customer-service standards.
Compensation and Benefits
- Competitive salary (based on experience and education)
- Comprehensive benefits and employer-matched pension (CSS)
- Employee discounts, vacation, and performance incentives
- Professional development opportunities
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