Lead front desk operations at Element by Westin Calgary Downtown using guest service, shift leadership, and hotel systems expertise. This hands-on position supports daily service.
The Front Desk Supervisor leads Front Desk Associates in a full-service hotel environment. Responsibilities include guest check-in, reservations, room coordination, cash reconciliation, and operational reporting. The supervisor also coaches associates, maintains brand standards, and leads shifts when management is absent.
Key Responsibilities:
- Supervise Front Desk Associates during daily hotel operations
- Lead shifts when a manager is absent
- Process check-ins, check-outs, reservations, and guest requests
- Reconcile cash logs, transactions, and Night Audit reports
- Coach associates and support training on hotel procedures
Requirements:
- Previous leadership or senior Front Desk experience
- Experience in a full-service hotel
- Proficiency with property management systems
- Opera experience considered an asset
- Availability for varied shifts, weekends, and holidays
Bring hospitality leadership, operational accuracy, and coaching skills to the Front Desk Supervisor team at Element by Westin Calgary Downtown.
Front Desk Supervisor Hotel Operations in Calgary employer: The Element by Westin Calgary Downtown
Element by Westin Calgary Downtown is an exceptional employer that prioritizes both employee development and guest satisfaction. With a strong commitment to sustainability and operational excellence, we foster a collaborative work culture where your technical skills can shine while leading a dedicated team. Located in the heart of Calgary, we offer unique opportunities for growth and a supportive environment that values innovation and proactive leadership.
Contact Details:
The Element by Westin Calgary Downtown Recruitment Team
