Senior Training Specialist in Toronto

Responsibilities

• Coordinate and provide leadership for the planning, design, development, delivery, evaluation and support of training programs and materials (including E-learning Module, manuals) for Justice Video Network (JVN) technologies
• Deliver required on-site and virtual training to JVN end-users
• Coordinate and assist with development of graphic user interface designs and user acceptance test cases, and coordinate user acceptance testing

Experience and Skill Set Requirements

• Training Needs Assessment, Analysis and Planning
• Training Design, Development and Evaluation
• Training Delivery and Administration
• Business Analysis and User Acceptance Testing
• Reviewing control system graphic user interface based on business requirements
• E-learning interactive modules
• Knowledge of adult education principles/practices such as learning needs assessment, program design, and development strategies/methods
• Demonstrated experience with software applications including word processing, spreadsheets, presentation software, web-based facilitation tools and practices and e Learning software
• Delivered motivational training to various technology users
• Prepared/delivered reports, training and associated communication products
• Experienced in tailoring training delivery methods based on the needs of various user groups
• Experienced with Adobe Captivate
• Familiar with AODA requirements for both interactive e-learning and written manuals.
• At least 5 years of audio and videoconferencing technology experience
• At least 10 years of adult training experience
• Training, Business Analysis and E-learning modules creation Skills 30
• In-person training delivery for groups and individuals; remote training for groups and individuals
• Oral and written communication skills, Interpersonal and consultative skills, facilitation skills
• Preparation and review of paper-based and electronic training materials, support materials, and user manuals
• Technical Skills 35
• Videoconferencing technology, both hardware and software proficiency
• Experience and familiarity with audio and video technology, including cameras, displays, microphones, audio amplification, audio and video input and output connectors, touch panel controllers
• Communication 30
• Ability to explain complex concepts in a clear, concise, and engaging manner.
• Strong presentation skills for delivering training sessions to diverse audiences.
• Active listening skills to understand learner needs and respond appropriately.
• Confident speaking style with appropriate tone and pacing.
• Proficiency in creating training materials, guides, and documentation that are easy to understand.
• Ability to write clear and professional emails and reports.
• Skilled in facilitating discussions and encouraging participation.
• Empathy and adaptability to different learning styles and cultural backgrounds.
• Skilled in asking probing questions to assess understanding and encourage critical thinking.
• Public Sector Experience 5
• 5 Years of Experience Knowledge Transfer
• Training Manuals
• Adobe Captivate source and project files
• Managers / Project Managers / Team members

1:1 meetings / team meetings / documentation on Share Point site, throughout the duration of the project life cycle etc.

• Supplier Comments Req
• Closing Date/Time
• Maximum Number of Submissions
• Assignment Type
• 5 days Onsite
• MUST HAVES
• Hands‑On technical expertise with deep familiarity of Audio Visual and Video Conferencing hardware and platforms
• Strong writing skills for training/user manual creation with attention to detail
• Scenario‑based & practical teaching style with real use cases
• Ability to translate complex technical terms into plain language
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