Client & Product Transformation Vice President in Halifax

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to servicing all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance.

About The Team & Business Line

The Transformation Office strives to create a consistent ability to standardize and optimize our organization at all times. By bringing together subject matter expertise across process, platform and line of business, we provide clear direction and governance to change, positioning CFS to continually evolve & scale to the changing market dynamics, to our business demands and to our client needs. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. Our global Centers of Excellence are home to some of the most accomplished professionals in the sector, providing best-in-class client support and unparalleled opportunities for learning, development and career progression.

Responsibilities

• Support transformation initiatives across investor relations, transfer agency, AML, and KYC, helping to drive process optimization & operational efficiency.
• Deliver client transformation engagements in collaboration with client stakeholders and the wider Citco business (SMEs and Business Leads) translating agreed objectives into practical implementation plans.
• Support the SVP/EVP in overseeing a dedicated client engagement, working directly with client stakeholders to understand priorities, manage day-to-day expectations, coordinate delivery, and elevate key risks and decisions as appropriate.
• Identify opportunities that can be used (e.g. automation, standardization, simplification, and integration) to solve business obstacles and to improve existing business processes.
• Provide subject matter expertise around investor relations and/or AML/KYC.
• Work closely with Business Analysts and broader project and business teams to guide, teach and impart specialized knowledge.
• Assist with business requirements sign-off, testing, and development sign-off for initiatives in your specialized area.
• Collaborate with leadership to identify and prioritize key areas for transformation, ensuring a strategic and cohesive approach.
• Work directly with Business Development to play an active role in client pitches by effectively demonstrating and communicating Transformation Office’s expertise, best practices and technological solutions.
• Maintain a proactive approach to staying up-to-date on industry changes and technology advancements.
• Highlight areas of risk, contributing to meetings and overall project reporting via project manager.
• Lead and mentor junior team members to foster a culture of innovation, collaboration, and continuous improvement within the Transformation Office.
• Strong stakeholder management, analytical and illustrative skills, and communication are essential.

Qualifications

• 8 - 10 years’ relevant industry experience within Investor Relations, AML, KYC, Compliance, including experience delivering operational or transformation initiatives.
• Professional Certificate, Bachelor, Master level degree.
• Strong client-facing experience, with the confidence to engage directly with senior stakeholders and take ownership of service outcomes.
• A transformation mindset, with experience challenging established processes and implementing technology-enabled improvements.
• Strategic mindset with the ability to translate business goals into actionable plans.
• In-depth knowledge of compliance and regulatory issues including Know Your Customer (KYC) and anti-money laundering policies; Cayman AML an advantage.
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Minimum 5 years’ experience in a leadership role and managing teams remotely.

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation, and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.