Area Manager, Employment and Placement Services in Toronto

About The Career Foundation: The Career Foundation is a dynamic non-profit organization and registered charity that offers a wide range of employment, training, and workforce development services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of seven locations in the Greater Toronto Hamilton Area, as well as offices in British Columbia, Alberta, and Nova Scotia, we now help thousands of people each year successfully achieve their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented.

Some of the benefits and features available to our employees include:

• Competitive compensation
• A comprehensive health benefits plan that includes massage therapy, naturopath services, travel coverage, and much more
• A comprehensive dental insurance plan
• An RRSP Matching benefit
• An Employee & Family Assistance program
• Employee wellness initiatives
• Paid days off for religious observance purposes
• Paid days off for personal wellness purposes

Program and Role Description: The Career Foundation operates five full suite Integrated Employment Services (IES) Centres across the Greater Toronto Area, conveniently located in Etobicoke, North York, Toronto, York, and Scarborough. These locations provide job seekers with a comprehensive range of services, including career exploration, résumé and interview preparation, job search support, employer connections, and employment retention support. The Career Foundation also partners with employers that share our commitment to community hiring. Employer services include access to a diverse talent pool, support with coordinating and hosting hiring events, guidance on how to effectively coach and support new hires, and strategies to support job retention.

We are seeking a results-driven, experienced manager to join our team as Area Manager, Employment and Placement Services with our full-suite Integrated Employment Services (IES) Centre in Scarborough, Ontario. Reporting to the Senior Manager, the Area Manager, Employment and Placement Services is responsible for overseeing site operations, service delivery, and team performance to ensure positive client outcomes, compliance with organizational and funder requirements, and the ongoing effectiveness and success of the site.

As the ideal candidate, you are an experienced manager with solid Employment Ontario programming experience and a proven track record of effectively managing a team of 10 or more employees. Your leadership style strikes the right balance between supporting, coaching, and motivating your team while maintaining accountability for individual performance expectations and service outcomes. You are skilled at building trust, and navigating challenging situations with professionalism, fairness, and confidence. You are also highly comfortable using technology, able to quickly learn new systems, and adept at leveraging data and digital platforms to support operational efficiency, service quality, and team performance. You are passionate about advancing client-centered employment solutions that create meaningful opportunities for job seekers and employers while strengthening the communities we serve.

Position Type: Full-time (37.5 hours per week), one-year contract with excellent potential for permanency.

Salary: The annual starting salary for this position is $75,000.00.

Location and In-Office Requirements: This position is based on-site at The Career Foundation’s Scarborough Employment Centre, located near Kingston Road and Midland Avenue. The successful candidate must be willing to work on-site on a full-time basis to provide effective management to the team across all areas of program delivery, with travel to other locations and stakeholder sites as needed. The role also currently permits a hybrid schedule of one work-from-home day per week, requiring a private work-from-home space with a reliable, high-speed internet connection. Please note that the hybrid schedule is contingent on both individual and team performance, as well as operational requirements, and is therefore not guaranteed and is subject to change at any time. A company laptop, cell phone, and other equipment will be provided.

Responsibilities include:

• Monitoring Service Delivery and Quality Control
• Staff Management and Performance
• Reporting and Administration
• Budget Management
• Outreach and Partner Relations

Qualifications/Skills Required:

• Minimum five years of experience in a direct management role within the Employment Services sector or a directly transferable industry, leading a multidisciplinary team of 10 or more employees, with demonstrated success in staff development, coaching, performance management, and driving results.
• Demonstrated managerial experience working within the Employment Ontario Integrated Employment Services (IES) pay-for-performance model is a strong asset.
• Solid knowledge and understanding of employment services operations and service delivery, including job coaching, case management, job development, and employer engagement strategies.
• University degree in a related field relevant to the scope of the position, or an equivalent combination of education and experience.
• Experience managing program budgets, including translating and planning projections into actionable timelines.
• Tech-savvy, with experience using case management systems (e.g., FFAI, CaMS), advanced Excel functions, and Power BI considered a strong asset.
• Advanced proficiency in Microsoft 365, including SharePoint and MS Teams.
• Excellent verbal and written English communication skills.
• Exceptional relationship-building skills with the ability to develop and maintain trusting relationships with internal and external stakeholders at all levels.
• High ethical standards, with a proven ability to maintain sensitive information, uphold confidentiality requirements, and exercise sound judgment.
• High emotional intelligence, demonstrating patience, empathy, and connection when working with clients of varying experiences, needs, and abilities.
• Excellent interpersonal skills, with a proven ability to demonstrate tact, diplomacy, and exceptional customer service.
• Skilled at identifying systems and practices for operational effectiveness and efficiency.
• Capable of working under pressure and meeting deadlines in a fast-paced, target-driven environment with shifting priorities.
• Demonstrated organizational skills, effective time management, and ability to multitask to meet deadlines and achieve objectives.
• Strong problem-solving and conflict resolution skills, with the ability to mediate issues and implement effective solutions.
• Flexibility to work outside of normal business hours when needed.
• Proactive and solutions-oriented leader who fosters a positive team culture, leads by example, and consistently demonstrates initiative, accountability, and a strong commitment to collaboration and shared success.

The Career Foundation’s Commitment: The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation.