Train collision repair teams on WOW processes, business controls, and customer service standards across Western Canada. Travel one week monthly.
Boyd Autobody & Glass seeks a Process Trainer supporting repair facilities across Western and Central Canada. You will train Customer Service Representatives and Parts Personnel, explain shop efficiencies, and coach administrative processes. The position works with General Managers and Market Managers to improve performance and implementation.
Key Responsibilities:
- Ensure consistent execution of the WOW Operating Way
- Train customer service and parts personnel on WOW processes
- Develop oversight, training, and coaching plans with managers
- Prepare audits and present performance information to leadership
- Support file closing compliance and DRP billing requirements
Requirements:
- Post-secondary education or equivalent
- Two years of collision repair or similar experience
- Knowledge of MIS, DOMO, and Boyd University Training
- Understanding of Insurance Direct Repair Programs
- Valid driver's license and willingness to travel
Apply process training, collision repair knowledge, and business controls expertise while supporting Boyd facilities and leadership across Western Canada.
Collision Repair Process Trainer in Ottawa employer: The Boyd Group Inc.
The Boyd Group is an exceptional employer located in Winnipeg, Manitoba, offering a dynamic work environment where you can lead payroll operations for a diverse workforce of 16,000 employees. With a strong focus on employee growth and development, the company fosters a culture of mentorship and continuous improvement, ensuring that you have the tools and support needed to excel in your role. Enjoy competitive benefits and the opportunity to drive operational excellence in a collaborative team setting, making a meaningful impact in the payroll landscape.
