Technical support escalation leadership with Thales serves Ontario-based customers remotely, coordinating critical disruptions, migrations, and operational stability. As an Escalation Manager, you manage escalation activities for high-value accounts within Thales Client Services. You act as customer advocate while coordinating technical support, account plans, and cross-functional solutions. The work includes key management, data protection, encryption, and Hardware Security Module environments. Key Responsibilities:
Manage escalations for assigned high-value customer accounts Coordinate solutions supporting customer implementation schedules Lead cross-functional efforts addressing critical disruptions Report customer health, risks, and improvement recommendations Support renewals and retention with Customer Success Management Requirements:
Eight-plus years in customer-facing technical roles Information security or technology market experience Hands-on key management and encryption product experience Strong leadership, influence, communication, and empathy Ability to manage multiple programs and escalations Bring technical escalation management, customer advocacy, and security product expertise to Thales accounts across Canada remotely.
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Technical Support Escalation Manager in Winnipeg employer: Thales Group
Thales Canada is an exceptional employer, offering a dynamic work environment in Halifax where innovation thrives. With a strong commitment to employee well-being, we provide comprehensive benefits, including health coverage, retirement plans, and generous paid leave. Our hybrid work model fosters flexibility, while our focus on professional development ensures that employees have ample opportunities for growth and advancement within the aerospace and defense sectors.
