Thales Canada is seeking an Escalation Manager - Technical Support to lead escalation activities for key customer accounts in a remote Canada role. You will partner with Customer Success Management to advocate for customers, coordinate cross-functional efforts, and drive improvements across products and processes. You will influence customer satisfaction by developing plans, reporting on health, and supporting renewal initiatives while balancing timelines and global security considerations.
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Senior Escalation Manager - Technical Support Remote Canada in Québec employer: Thales Canada
Thales Canada is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the marine electrical sector. With a strong commitment to employee growth, you will have access to ongoing training and development opportunities while working alongside industry experts in a supportive culture that values teamwork and excellence. Located in a vibrant community, Thales Canada provides unique advantages such as competitive benefits and a focus on work-life balance, making it an ideal place for those seeking meaningful and rewarding careers.
