At a Glance
- Tasks: Install, maintain, and repair commercial food equipment while providing top-notch customer service.
- Company: Join TFI, a leading Canadian provider of specialty foodservice solutions with a supportive team culture.
- Benefits: Enjoy a steady schedule, ongoing training, company vehicle, and travel perks.
- Other info: Opportunities for career growth and continuous development in a dynamic environment.
- Why this job: Make a real impact by helping businesses run smoothly with your technical skills.
- Qualifications: 2-3 years of technician experience and strong customer service skills required.
The predicted salary is between 40500 - 49500 $ per year.
About the Role
For over 60 years,
TFI has been a leading Canadian provider of specialty foodservice equipment and service solutions.
We support major foodservice operators and independent businesses across the country, known for building long-term customer relationships and delivering reliable, high-quality service.
Our work has contributed to the rollout of many well-known menu items nationwide, and we continue to help partners introduce new, profitable programs.
With an average employee tenure of nearly 10 years , our team brings deep expertise, strong technical capability, and a consistent commitment to exceptional customer support.
The Field Service Technician will be responsible for performing offsite and onsite maintenance/repairs to all models of Commercial Food Equipment sold by TFI.
As a Field Service Technician at TFI, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment.
If a customer has an issue with their machine, it is up to TFI to ensure that they are up and running as soon as possible; their business often depends on it.
You can expect
- A steady schedule from 8:00 AM to 4:30 PM (with occasional overtime)
- Extensive hands-on training and ongoing support
What You'll Do
- Installing, maintaining, repairing and testing a variety of specialty foodservice equipment, including frozen carbonated beverage (FCB) units, soft serve machines, super automatic espresso machines, fryers, combi ovens and clamshell grills.
- Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner.
- Responding quickly and efficiently to service calls/PMs/Installs.
- Assessing and completing repairs quickly, efficiently, and accurately.
- Effectively handling service requests and work orders using TFI's mobile service (tablet) system.
- Maintaining an orderly and accurate parts inventory in your TFI provided service truck/van.
- Training with other technicians on preventative maintenance and service procedures.
- Maintaining relationships with customers by examining concerns, identifying solutions and recommending system improvements.
- Selling additional services and products by recognizing opportunities to up-sell.
- Responding to on-call service emergencies on select evenings and weekends.
- Some overnight travel required (company credit card, gas card and per diem provided).
- Travel to the Manufacturer Facilities (USA) for continuous development/training opportunities as required by position.
What We're Looking For
- Trade school diploma or college diploma an asset
- 2-3 years of technician experience required (food industry not required)
- Ability to comprehend and communicate detailed instructions in English orally and in writing.
- Ability to multi-task and establish priorities.
- Knowledge and ability to work on 110v up to and including 220v system and equipment.
- Knowledge of local, provincial and federal workplace compliance regulations, ordinances and legislation.
- Able to create alternative solutions to problems.
- Able to work well under pressure.
- Strong attention to detail.
- Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns;
- Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly;
- Must be able to independently apply TFI's processes, procedures and uphold rigorous standards without constant management;
- Any second language an asset.
- Driver's License (required)
- The ability to lift 50+lbs (required)
- Company vehicle provided
- Per diem, gas card, and company credit card provided when overnight travel is required
- Ongoing training and development
- Supportive team environment and upward mobility within the organization
If this role matches your experience and career goals, we welcome your application.
TFI Canada uses Workwolf's AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review.
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Field Service Technician in Windsor employer: TFI Canada
At TFI Food Equipment Solutions, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to excel in their roles. As a National Sales Representative based in Mississauga, ON, you'll benefit from a competitive compensation package, ongoing professional development opportunities, and the chance to work with industry-leading products in a supportive environment. Join us to be part of a team that values innovation, collaboration, and customer success, making a meaningful impact in the foodservice industry.
