At a Glance
- Tasks: Install, maintain, and repair commercial food equipment while providing top-notch customer service.
- Company: Join TFI Canada, a leader in specialty foodservice solutions with a supportive team culture.
- Benefits: Competitive pay, company vehicle, travel perks, and ongoing training opportunities.
- Other info: Enjoy a dynamic work environment with opportunities for career growth.
- Why this job: Make a real impact by helping businesses run smoothly with your technical skills.
- Qualifications: 2-3 years of technician experience and strong customer service skills required.
The predicted salary is between 42 - 42 $ per hour.
Full-Time: 8:00 AM – 4:30 PM Overtime as needed
Compensation: $28 - $42 per hour
Start date: Immediately
About Us
For over 60 years, TFI has been a leading Canadian provider of specialty foodservice equipment and service solutions. We support major foodservice operators and independent businesses across the country, known for building long-term customer relationships and delivering reliable, high-quality service.
About the Role
The Field Service Technician will be responsible for performing offsite and onsite maintenance/repairs to all models of Commercial Food Equipment sold by TFI. You will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment.
You can expect:
- A steady schedule from 8:00 AM to 4:30 PM (with occasional overtime)
- Approximately 2–3 service calls per day
- Extensive hands-on training and ongoing support
What You'll Do
- Installing, maintaining, repairing and testing a variety of specialty foodservice equipment, including frozen carbonated beverage (FCB) units, soft serve machines, super automatic espresso machines, fryers, combi ovens and clamshell grills.
- Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner.
- Responding quickly and efficiently to service calls/PMs/Installs.
- Assessing and completing repairs quickly, efficiently, and accurately.
- Effectively handling service requests and work orders using TFI's mobile service (tablet) system.
- Maintaining an orderly and accurate parts inventory in your TFI provided service truck/van.
- Training with other technicians on preventative maintenance and service procedures.
- Maintaining relationships with customers by examining concerns, identifying solutions and recommending system improvements.
- Selling additional services and products by recognizing opportunities to up-sell.
- Responding to on-call service emergencies on select evenings and weekends.
- Some overnight travel required (company credit card, gas card and per diem provided).
- Travel to the Manufacturer Facilities (USA) for continuous development/training opportunities as required by position.
What We're Looking For
- Trade school diploma or college diploma an asset
- 2-3 years of technician experience required (food industry not required)
- Ability to comprehend and communicate detailed instructions in English orally and in writing.
- Ability to multi-task and establish priorities.
- Knowledge and ability to work on 110v up to and including 220v system and equipment.
- Knowledge of local, provincial and federal workplace compliance regulations, ordinances and legislation.
- Able to create alternative solutions to problems.
- Able to work well under pressure.
- Strong attention to detail.
- Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns;
- Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly;
- Must be able to independently apply TFI's processes, procedures and uphold rigorous standards without constant management;
- Any second language an asset.
- Driver's License (required)
- Gas Technician 2 License (required)
- The ability to lift 50lbs (required)
Perks & Benefits
- Company vehicle provided
- Door-to-door pay
- 2–3 service calls per day
- Per diem, gas card, and company credit card provided when overnight travel is required
- Ongoing training and development
- Supportive team environment and upward mobility within the organization
If this role matches your experience and career goals, we welcome your application.
Field Service Technician in Gatineau employer: TFI Canada
At TFI Food Equipment Solutions, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to excel in their roles. As a National Sales Representative based in Mississauga, ON, you'll benefit from a competitive compensation package, ongoing professional development opportunities, and the chance to work with industry-leading products in a supportive environment. Join us to be part of a team that values innovation, collaboration, and customer success, making a meaningful impact in the foodservice industry.
