Lead customer adoption and renewals for Texada in a remote or hybrid GTA-based Director role focused on B2B SaaS growth. Reporting to the COO, you will lead four Customer Success direct reports and coach the Professional Services Manager. Your mandate covers adoption against entitlements, renewal performance, forecast accuracy, and gross revenue retention across Texada’s customer base. You will partner with Sales, Product, Finance, and the PMO while supporting customers after go live. Key Responsibilities:
Define adoption standards for each customer lifecycle stage Monitor usage against contracted and MAU-based entitlements Lead complex renewals and approved pricing uplift discussions Coach Customer Success and Professional Services leadership Report adoption and renewal performance to executives Requirements:
Seven or more years in B2B SaaS post-sale roles Customer Success leadership experience with measurable adoption improvements Hands-on renewal and commercial negotiation experience Professional Services implementation handoff experience Strong executive communication and data-driven judgment Bring renewal leadership, adoption discipline, and executive communication to Texada’s customer success organization in the GTA.
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Director Customer Success Renewals in Toronto employer: Texada Software
Texada is an exceptional employer that empowers its employees through a dynamic work culture focused on innovation and collaboration. With a commitment to professional growth, employees have access to meaningful opportunities for development while working remotely or in a hybrid setting. The company values diversity and inclusion, ensuring that every team member feels supported and engaged as they contribute to the success of the heavy equipment industry.
