Support Texada customers remotely from Ontario, Alberta, or British Columbia using troubleshooting and clear communication skills. Work Eastern Time afternoons and evenings.
As a Customer Support Specialist, you will support customers across North American West Coast, Australia, and New Zealand markets. Use ticketing systems, phone, email, and virtual meetings to assist business processes through Texada applications. Heavy equipment dealership or rental experience is valued.
Key Responsibilities:
- Communicate with customers through tickets, phone, email, and meetings
- Troubleshoot application issues and determine appropriate next steps
- Coach customers on effective software use
- Coordinate urgent incidents and communicate customer updates
- Create training documentation and knowledge articles
Requirements:
- Minimum two years of SaaS support experience
- Strong written and verbal communication skills
- Experience solving complex or lengthy customer issues
- Proficiency using AI tools for content and workflow efficiency
- Knowledge of ticketing systems, Jira, or knowledge bases
Apply SaaS troubleshooting, customer communication, and AI tool skills while supporting Texada applications across international markets.
SaaS Customer Support Specialist in Ottawa employer: Texada Software
Texada is an exceptional employer that empowers its employees through a dynamic work culture focused on innovation and collaboration. With a commitment to professional growth, employees have access to meaningful opportunities for development while working remotely or in a hybrid setting. The company values diversity and inclusion, ensuring that every team member feels supported and engaged as they contribute to the success of the heavy equipment industry.
