At a Glance
- Tasks: Lead customer success initiatives and drive growth metrics for our innovative AI product.
- Company: Join an Inc 5000 fastest growing startup backed by top-tier VCs.
- Benefits: Equity stake, impactful leadership role, and a fun, fast-paced environment.
- Other info: Opportunity to manage a growing team and influence company-wide initiatives.
- Why this job: Be a foundational leader and shape the future of customer success in tech.
- Qualifications: Proven experience in customer success and data-driven decision making.
testRigor is an Inc 5000 fastest growing YC company which enables manual testers with the help of generative AI to not only build automation for their own manual tests but also generate code that matches those tests for enterprise projects. It is used by 70,000+ companies including Burger King, Cisco, Sheetz, etc.
Role Overview
This is the most important role in the company responsible for the success of our customers. Helping our customers achieve their goals, understand the value of the product and its limitations, and explain how the product can help the broader company are the main responsibilities. The main metric is NRR. We must figure out a way to keep NRR >101 and keep growing it consistently.
Responsibilities
- Increase NRR
- Setup clear metrics, reporting and framework for data-driven decision making
- Setup processes within the team and the company to get everything organized and moving smooth and fast
- Manage small but quickly growing team of CSMs
Requirements
- Experience increasing NRR
- Experience as VP of Customer Success in a previous company
- Experience working with technical customers like Engineering or QA
- Experience building processes and metrics from scratch
- Data-driven approach to improvement
- Pick and manage the right tools for the job and drive other teams to get their part in them
- All other things that VP of CS must do
What’s in it for you?
- Equity Upside: Join us in an extremely fast growing AI startup with a sizable equity stake.
- Impact: The opportunity to be a foundational leader and directly influence all the aspects of the company and have full green light on your initiatives.
- Top Company: Inc 5000 fastest growing company. We are backed by top-tier VCs in Silicon Valley including YCombinator.
- Values: We value speed, data-driven decisions, fun, and making the future better.
Seniority level: Executive
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Software Development
Vice President of Customer Success in Winnipeg employer: testRigor
Join a rapidly growing AI startup in Canada that prioritizes innovation and customer success. With a strong focus on data-driven growth, we foster a collaborative work culture that encourages professional development and offers significant equity stakes. Our commitment to employee growth and a supportive environment makes us an excellent employer for those looking to make a meaningful impact in the tech industry.
