At a Glance
- Tasks: Engage and retain at-risk merchants through relationship management and tailored solutions.
- Company: Join J.P. Morgan Payments, a leader in innovative financial services.
- Benefits: Competitive salary, professional growth opportunities, and a dynamic work environment.
- Other info: Opportunity to work with cutting-edge technologies and global teams.
- Why this job: Make a real impact in the fast-paced world of payments and fintech.
- Qualifications: Strong client service, negotiation skills, and tech proficiency required.
The predicted salary is between 82800 - 101200 $ per year.
Our Merchant Services Loyalty & Retention team are searching for our newest Relationship Manager to join our on-site team in Toronto, Ontario that will focus on engaging & retaining at-risk merchants.
J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.
J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.
Role Responsibilities
- Managing inbound and outbound calls for at-risk clients in a metrics-driven environment
- Leveraging your rapport building, relationship management, and negotiation skillset to identify and deliver bespoke solutions and resolutions to retain our clients who wish to leave us
- Navigating multiple technologies while staying engaged with our clients
- Leveraging your analytical skillset to identify and solution issues merchants are experiencing and providing improvements to existing setups and products
- Leveraging your sales skillset to cross-sell value-added products or services in order to enhance the merchant's processing experience
- Leveraging your attention to detail to keep consistent record of all merchant communications, actions, and next steps
- Identifying trends in engagement and provide feedback and recommendations for improvement
Required & essential qualifications, capabilities and skills
- Excellent client service skills and experience assisting clients with escalated service issues
- Negotiation and sales skills
- Complete technology and MS Office proficiency
- Professionalism, attention to detail, and creative problem-solving skills
- Ability to communicate and work efficiently between teams and departments distributed globally
- Payments or financial institution industry experience
- Familiarity and/or experience with customer management platforms including Salesforce, PeopleSoft, EBS, and CST
- Account management experience
Asset & nice-to-have qualifications, capabilities, and skills
- Verbal and written fluency in French
- Payments or financial institution industry experience
- Familiarity and/or experience with customer management platforms including Salesforce, PeopleSoft, EBS, and CST
- Account management experience
Relationship Manager in Toronto employer: Testing Site - JPMC
At J.P. Morgan Payments, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture in the heart of Toronto. Our commitment to employee growth is evident through continuous training opportunities and innovative projects in cutting-edge technologies like AI and blockchain. Join us to be part of a team that values collaboration, creativity, and the drive to deliver bespoke solutions for our clients while enjoying a supportive environment that champions work-life balance.
