At a Glance
- Tasks: Lead and manage network operations for 24/7 availability and performance.
- Company: Dynamic telecommunications company focused on innovation and security.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Fluency in French and English is essential; embrace a culture of continuous learning.
- Why this job: Join a team that drives technology evolution and operational excellence.
- Qualifications: 15+ years in network operations management and strong leadership skills required.
The predicted salary is between 121500 - 148500 $ per year.
Reporting to the Chief Technology Officer, the Director, Network Operations is responsible for the organization's overall, continuous, and secure management of network operations.
The incumbent ensures the availability, performance, and reliability of network and telecommunications infrastructure while overseeing compliance, operational risk management, and continuous process improvement.
The incumbent serves as the operational point of reference for network activities and actively contributes to achieving the company's strategic objectives.
Main Responsibilities
- Network Operations Management
- Plan, direct, and oversee network operations to ensure 24/7 availability and performance.
- Ensure compliance with internal standards, service-level agreements (SLAs), and operational commitments.
- Oversee proactive network monitoring and coordinate required interventions.
- Incident Management and Service Continuity
- Lead the management of major and critical incidents.
- Ensure the implementation of structured post-mortem processes, including root-cause identification and follow-up on corrective actions.
- Implement measures to reduce recurrence risks and improve operational resilience.
- Leadership and Team Management
- Coach, engage, and develop the Network Operations team.
- Set operational priorities, assign responsibilities, and ensure effective resource management.
- Contribute to employee skill development, performance, and engagement.
- Security, Compliance, and Governance
- Ensure the application of organizational policies, particularly those related to information and operational security.
- Contribute to reviewing and improving operational governance frameworks.
- Ensure compliance with regulatory, contractual, and internal requirements.
- Projects and Technology Evolution
- Participate in planning and implementing network infrastructure evolution projects.
- Assess the operational impacts of technological and organizational changes.
- Promote automation, process optimization, and operational best practices.
- Communication and Collaboration
- Provide clear and thorough communication on network status, risks, and operational issues.
- Work closely with IT, engineering, security, regulatory affairs, and external partner teams.
- Support management decision-making through structured analyses and recommendations.
Assume all related responsibilities.
COMPETENCY PROFILE AND MINIMUM REQUIREMENTS
Education/Experience/Certification
- University degree in computer science, software engineering, telecommunications, or a related field.
- At least 15 years of experience managing network operations or telecommunications.
- Demonstrated experience managing technical teams.
- Experience in major incident management, service continuity, and post-mortem processes.
- Experience in environments involving security, compliance, and continuous availability (24/7) requirements.
Other Qualifications
- Excellent understanding of network and telecommunications architectures and their operational constraints.
- Strong command of incident management principles, SLAs, KPIs, and operational resilience.
- Good knowledge of operational security and technology governance considerations.
- Ability to analyze complex environments and assess risks associated with technical changes.
- Fluency in French is required for this position. Proficiency in English is also necessary in order to communicate effectively with clients and colleagues across the country.
Skills Required
Adapted to his or her level and field of expertise, the incumbent must possess the following skills:
- Ability to develop constantly in a spirit of continuous learning.
- Generates value and has an innovative spirit.
- Demonstrates sound management of organizational risk and IT security.
- Has a service approach.
- Team player and collaborative.
Plans and organizes work autonomously, rigorously and agilely.
Has a strong business acumen.
- Demonstrates strong team management skills.
- Ability to lead through change and uncertainty.
- Values diversity and empathy.
- Promotes growth and learning. Drive strategy and execution.
- #J-18808-Ljbffr
Director of Network Operations – Montreal in Montréal employer: Terrestar Solutions Inc.
As a leading organization in Montreal, we pride ourselves on fostering a dynamic work environment that prioritizes employee growth and innovation. Our commitment to continuous learning and development ensures that our team members are equipped with the skills needed to excel in their roles, while our collaborative culture promotes teamwork and inclusivity. With a focus on operational excellence and strategic objectives, we offer a rewarding career path for those looking to make a meaningful impact in network operations.
