Support Services Manager in Toronto

Candidates are invited to apply for the above full-time position to work at Tendercare Living Centre, comprised of 204 Long-Term care beds, and 55 bed Retirement residences, managed by Extendicare Assist, located in Scarborough, Ontario.

Mission: Join us as a leader to oversee and manage the Support Services department in our Long Term Care and Retirement homes. With your technical expertise, you will take a proactive approach to ongoing maintenance, and optimization of building equipment. Your passion for building trusted relationships and engaging a team of support services professionals will ensure we are able to provide an optimal quality of life for all our Residents.

Key Responsibilities:

• Achieving Resident & Family satisfaction and Employee engagement targets
• Ensuring that Health & Safety risks to Residents, employees and general public are minimized or eliminated
• Ensuring that installed equipment is maintained in working order or serviced as required
• Ensuring that capital spend and department budget are within established guidelines
• Collaboration - working closely with the Executive Director and leadership team to maximize Resident satisfaction
• Manage - hire, train and engage a team of environmental services staff to deliver quality service to our Residents
• Comply - maintain environmental services in compliance with regulations and Extendicare policies and processes
• Lend a Helping Hand - take a hands-on approach to leading, mentoring and helping environmental team members as required
• Cultivate - build and maintain strong relationships with the residents, employees, managers, regional team and vendor partners
• Respond with HEART - Hear, Empathize, Acknowledge, Respond & Thank

Qualifications:

• Post-secondary degree or diploma in a related field or equivalent is required
• Minimum two (2) years' experience in a managerial or supervisor capacity in the area of support services/maintenance in a unionized environment (preference given to previous experience in long-term care, retirement or healthcare environments)
• Must be enrolled or willing to enroll in the "Property Admin Certificate (PAC) Program"
• Knowledge of building systems including basic plumbing, electrical, mechanical, HVAC and emergency systems (Operator certification or Journeyperson considered an asset)
• Knowledge and experience related to evidence-based practices associated with housekeeping, laundry and maintenance with a strong ability to manage a budget and financial spend
• Values of Respect, Integrity, Compassion & Excellence and a passion to work with seniors
• Must provide complete and current (within six months) Vulnerable Sector Check (including Criminal Background Check) or be willing to obtain one

What Extendicare has to offer:

• Continuous mentorship, support for life-long learning and growth opportunities
• Opportunities for advancement and career growth within the organization
• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors' population, inspired by our mission to provide people with the care they need, wherever they call home.

Extendicare proudly employs nearly 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.

Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities. Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process.