Precision and empathy define this Appeal Case Manager position at TELUS Health, managing disability appeals with accuracy, privacy, and clear communication.
As part of Quality Assurance and Continuous Improvement, you will manage specialized appeal processes across five union agreements. The work requires organizational strength, careful documentation, and communication with employees, employers, and union representatives. You will support fair, timely, and accurate outcomes during sensitive disability management processes.
Key Responsibilities:
- Manage high-volume active appeal files with meticulous accuracy
- Follow defined processes across five distinct union agreements
- Gather updated functional information from involved stakeholders
- Communicate appeal status, next steps, and expectations clearly
- Review transferred files for completeness before returning them
Requirements:
- Precisely follow processes in high-volume environments
- Excellent written and verbal communication skills
- Empathy during difficult conversations and challenging situations
- Strong organizational and time management abilities
- Basic medical terminology and Microsoft Office proficiency
Use disability appeal management, privacy, documentation, and communication skills to support employees through sensitive TELUS Health processes.
Disability Appeal Case Manager in Toronto employer: TELUS
At TELUS, we pride ourselves on being an exceptional employer that fosters a culture of innovation and inclusivity. As the Director of Mobility Planning and Performance, you will have access to continuous learning and development opportunities, allowing you to grow your career while making a meaningful impact in the telecommunications industry. With comprehensive benefits and a commitment to community giving, working at TELUS means being part of a team that values diverse perspectives and strives for excellence in every aspect of our operations.
